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Form of workJob Description
We’re seeking a positive, personable customer service representative for a rewarding career opportunity! You’ll connect with new people, tackle tough problems, and raise the bar on an excellent customer experience. We welcome applicants who are interested in upward mobility, a positive work environment, and can’t wait to get started!
Responsibilities
- Regularly meet with sales lead to receive the newest service and product knowledge
- Create records of customer interactions and follow up to ensure all questions have been answered
- Reply to incoming calls from customers including products and service questions, general information, and complaints
- Keep customer satisfaction levels high by providing accurate information, resolving issues, and mitigating complaints
- Refer to customer scripts when working through difficult situations and refer to a supervisor, if necessary
Qualifications
- High school graduate, G.E.D. recipient, or equivalent
- Display strong communication skills, active listening skills, and personal skills
- Experience working in a customer-oriented atmosphere
