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SalaryThe GEMÜ Group is an established leader in the manufacturing of valves and control systems, with a history extending over 50 years. This global company combines innovative technology with longstanding tradition. As a privately-owned business, GEMÜ is recognized for its commitment to quality and innovation in the industry. The company supports a large global workforce of over 2,400 employees, which plays a crucial role in its ongoing expansion and achievement.
Join Our Dynamic Team!
Inside Sales Representative (Durham, NC)
General Description/Purpose:
The Primary responsibility of this job is to maintain and develop accounts, while handling quotes and sales within the current client base.
Job Duties (includes but is not limited to):
- Provide customer service in accordance with company policies/procedures
- Data Entry
- Answer phones
- Process/expedite quotations, customer orders, and returned goods for repair
- Quotation follow-up
- Problem resolution
- Perform purchase order review
- Utilize the order processing system to communicate customer requirements within the organization
- Other duties as needed
Work Schedule:
Incumbent should be flexible as some evening and weekend work may be required as determined by business need. Some international travel may be required.
Essential Knowledge/Skills:
- Good understanding of employee’s role in accomplishing company’s mission, purpose, and goals.
- Highly organized self-starter with the ability to prioritize and multitask.
- Must possess excellent phone etiquette and customer service skills
- Strong time management skills and schedule flexibility
- Think critically, act independently, and use sound judgment is required.
- Read, write, and communicate professionally.
- Ability to adjust to rapidly changing work environment and meet project deadlines.
- Basic computer skills are required. Microsoft Office experience is preferred.
- Ability to successfully communicate with a diverse personnel base is necessary.
- Professional attitude, appearance, and demeanor.
Qualification Standards:
- Associate degree preferably a Bachelor’s degree from a four-year college or university;
- One to two years related experience in of the Biotech, Pharmaceutical or Food & Beverage industries.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
