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SalaryJOB TITLE:Inside Sales Manager
SCHEDULE
- Monday - Friday, 8:00 am – 5:00 pm with rotating Saturdays
- Closed on Sundays so you can spend time with your loved ones
COMPENSATION
- $55,000 - $65,000/year + commission
TEAM MEMBER PERKS
Along with a competitive paycheck, you will also get to enjoy a full suite of benefits including:
- Paid Weekly
- Sick Time - 5 days
- Vacation Time - Earn up to 2-weeks on your first year of employment
- Paid Holidays and Floating Holidays
- Premium FREE Medical and Dental coverage options
- Vision Insurance
- 401(k) with company matching
- Life Insurance
- Discounts on Tires and Wheels
- Opportunity for advancement
WE WANT TO HEAR FROM YOU IF YOU
- Pride yourself in providing excellent customer service
- Have proven time management mastery
- Have the ability to work independently and in a team
- Pride yourself on solving problems efficiently
ESSENTIAL RESPONSIBILITES:
- Receives orders by telephone or email and enters them into the NetSuite system
- Follows up with post-sale customer service
- Promotes the Company’s specials to existing and new clients
- Works with call center to market company product and programs
- Addresses customer inquiries in person and/or on the telephone
- Formulates strategies to generate qualified sales leads and meet sales goals
- Researches and identifies sales growth areas
- Gathers current information on products and competitors
- Establishes, maintains and expands the customer base
- Leads and manages Inside Sales Team Members
- Monitors call center incoming calls
- Audits calls for training and customer satisfaction purposes
- Handles elevated customer complaints
- Resolves customer issues in a professional manner
- Establishes and monitors Key Performance Indicators (KPI’s) for incoming and outgoing calls
- Develops and trains team on customer service standards/ expectations
- Fosters an open professional/communication environment for Team Members
- Conducts weekly and monthly sales reviews
- Creates development plans for direct reports
- Oversees team member performance
- Manages staff scheduling
- Secures all information as confidential
REQUIRED QUALIFICATIONS AND SKILLS:
- Bachelor's degree in Business or equivalent experience
- 5+ years’ of experience in a similar or related position
- Extensive knowledge of wheel industry
- Familiarity with e-commerce
- Proven ability to develop staff and manage processes
- Excellent ability/knowledge of the ERP system
- MS Office with Advanced Excel skills
