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SalaryPosition Overview:
Answer customer calls and provide a positive customer experience in a prompt and professional manner. Calls include selling Mediacom services, resolving billing concerns, troubleshooting service issues and scheduling service and installation appointments. The first 90 days will be on-site in the office as Mediacom provides the training for your new role. After successful completion of training, the schedule will be 3 weeks work from home, 1 week work on-site in the office.
Position Responsibilities:
- Interact with customers by telephone, as well as e-mail, mail, and fax.
- Answer customer inquiries and solve problems regarding billing, services, and products.
- Assess customer needs and interests to present Mediacom products and services.
- Utilize appropriate sales and retention guidelines to properly process customer requests to add or disconnect services.
- Exceed or maintain minimum sales, quality, and productivity standards.
- Demonstrate courtesy and patience in customer relations.
- Troubleshoot basic service issues and schedule on site service calls when necessary.
- Receive and process customer payments.
Position Requirements:
- High School Diploma or GED required; 2 Year degree preferred.
- 1-2 years prior work experience in customer facing role required.
- Technical support experience preferred; not required.
- Basic knowledge of Microsoft Windows and experience using email programs.
- Previous experience in an inbound call center environment preferred.
- Must have ability to work successfully while multi-tasking (to include speaking, typing, and moving in and out of multiple platforms.)
- Strong customer service skills including listening skills, processing detailed information, communicating detailed and complex information, and ability to establish rapport with customers.
- Strong written and verbal communication skills with the ability to work in a fast-paced environment.
- Detail oriented, strong organizational and follow-through skills are required.
- Ability to type 30+ WPM.
- Dual-monitor environment experience highly preferred; proven ability to toggle back and forth between multiple platforms and databases quickly and efficiently.
- Ability to work evenings, weekends, and holidays.
- Ability to work overtime when needed.
- Ability to sit for extended periods of time.
Who you are matters here: Mediacom Communications is committed to Equal Employment Opportunity (EEO) for all employees and applicants for employment. Mediacom Communications prohibits discrimination and harassment based on race, color, religion, national origin, sex, gender identity, sexual orientation, pregnancy, military status, marital status, status as a parent, age, disability (physical or mental), family medical history or genetic information, reprisal for participation in protected EEO activity, or any other protected characteristic as outlined by federal, state, or local laws. These protections extend to all employment policies, practices, and actions, including, but not limited to, recruitment and hiring; job assignments; performance management; rewards; promotions; training and development; reassignments; discipline; and separations.
Job Type: Full-time
Pay: $13.50 - $14.50 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Opportunities for advancement
- Paid time off
- Paid training
- Referral program
- Tuition reimbursement
- Vision insurance
Experience level:
- 1 year
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Weekends as needed
Supplemental pay types:
- Commission pay
- Signing bonus
Ability to Relocate:
- Valdosta, GA 31601: Relocate before starting work (Required)
Work Location: Hybrid remote in Valdosta, GA 31601
