We are currently seeking for a high energy individual to join our Customer Service Team to support our outside sales team. Based in Houston, TX, the primary responsibility of the Inside Sales /Customer Service Representativeis to provide the highest degree of technical support and respond to inquiries to our customers and Account Managers.
What You'll Do:
Maintain and improve Customer relationships- Address Customers’ needs
- Assist & Support Account Managers
- Provide accurate product information, pricing and availability in a fast pace environment
- Negotiate sale and purchase price
- Assist with customer returns
- Expedite and route material
- Provide product literature
- Technical assistance
- Upload data on Customer internet portals
- Create quotes and sales orders
- Assist with pulling inventory and preparing shipments
- Follow up with Customers to provide accurate delivery dates and updated order status
- Outbound prospecting calls to grow our market and sell value-add services
- Update customer information in CRM (Customer Relationship Management) system
- Other duties may be required
Why You'll Love Working for Us:
Industry competitive compensation plan- Medical, dental and 401(k)
- We also offer tuition reimbursement and training opportunities for talented people with a desire to learn and grow!
What We Need from You:
2+ years of experience and/or a 2-year Associates or Technical degree- Experience in Industrial Distribution or allied industry experience (Hydraulic, Pneumatic, Fluid Power, Electrical, Power Transmission, Motors, and Motion Control) is preferred. Proficient with software programs relating to the Customer Service position
- Proficient with software programs relating to the Customer Service position including Microsoft Excel, Microsoft Word, E-mail and vendor pricing programs
- Working experience with Trend is a plus
- Strong analytical, mathematical, and mechanical aptitude
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