Address
Form of workInside Account Manager Role Description
CLASSIFICATION: Non-Exempt
TRAVEL REQUIREMENTS: 5% Average
SUMMARY
Ewing Inside Account Managers serve as the front line of new business acquisition, re-activation of lapsed customers, and retaining and acquiring new business from existing customers. Ewing Inside Account Managers provide meaningful service to our customers in the most pleasant and professional manner possible through primarily phone and email conversations.
Requirements
RESPONSIBILITIES AND DUTIES
Leadership & Communication
Operations
Professional Development
Benefits
CLASSIFICATION: Non-Exempt
TRAVEL REQUIREMENTS: 5% Average
SUMMARY
Ewing Inside Account Managers serve as the front line of new business acquisition, re-activation of lapsed customers, and retaining and acquiring new business from existing customers. Ewing Inside Account Managers provide meaningful service to our customers in the most pleasant and professional manner possible through primarily phone and email conversations.
Requirements
RESPONSIBILITIES AND DUTIES
Leadership & Communication
- Conduct yourself with professionalism in all communication with fellow employees, customers, management, and Field Support Center staff.
- Attend and participate in company meetings.
- Read and contribute to Company communications and regional newsletters.
- Champion Ewing culture and commitment throughout all business activities
- Communicate all operational and customers service issues with Sales Manager.
- Participate and represent Ewing in relevant regional organizations, associations and activities.
Operations
- Execute the annual sales plan in accordance with the Company's strategic objectives under the direction of the Sales Manager in collaboration with the Regional Manager.
- Adopt and master the use of basic company tools and systems including technology, software, email, etc.
- Provide superior customer service at all times.
- Service, support and grow existing accounts and establish new accounts in your sales territory.
- Conduct other duties as assigned by sales leadership.
- Submit activity logs through CRM system daily with detailed notes and action items.
Professional Development
- Actively participate in the Service Professional training program, by using Ewing's University, assessment process and Individual Development Plans (IDPs).
- Participate in regular performance reviews.
- Continually update your professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies, as determined in collaboration with the Sales Manager.
- Business Development
- Provide support for branches and all sales team members in serving customers and achieving sales objectives.
- Grow Revenue and associated Profits of select assigned Ewing customers and prospects.
- Establish and maintain strong business relationship with customers through strong phone and email communication.
- Resolve customer complaints by investigating problems; developing solutions; preparing reports; and making recommendations to management.
- Responsible for growing product sales in assigned region or as designated by sales leadership.
- Product Knowledge - Ability to speak with potential customers about products available, value to which the product offers and reasons that it may appeal to a certain customer.
- Active Listening - Being able to listen with strict focus and ask relevant follow up questions.
- Communication - Communicates effectively and demonstrates passion and extensive knowledge when speaking with customers or prospects.
- Problem Solver - Demonstrates adaptability, flexibility and can problem solve independently.
- Analytical Thinking - Can identify a set of features, parameters, or considerations to take into account in analyzing a situation or making a decision.
- Results Oriented - Demonstrate your ability and drive for achieving and surpassing target goals.
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Short Term & Long Term Disability
- Training & Development
- Wellness Resources
- Profit Sharing plan
