Address
Form of work
SalaryThe incumbent collaborates with management and provides leadership for the administrative and technical support for the Local Area Network, servers, storage arrays, backup systems, printers, computers, laptops, tablets, mobile devices and telecommunications services.
The incumbent performs complex activities of the System Development Lifecycle which includes systems: analysis, design, build, test, maintenance and operations. Additionally, the incumbent provides lead support for all phases of end user device life cycle management including procurement, deployment, installation, configuration, maintenance and operations, and surplus.
The incumbent provides end user training in the configuration and use of client technologies. The incumbent collaborates with peers and management to update and recommend standards, processes and procedures, and technology practices. The incumbent tracks, monitors, and audits IT assets to maintain accountability using standard asset management tools and techniques in compliance with the State Administrative Manual and other applicable policies and regulations. The incumbent also performs functions including, but are not limited to, researching, writing, reporting, presenting, etc.
The incumbent may be called upon to develop web content, databases, and other office automation, desktop procedures and end user handouts. The incumbent may provide training for IT and non-IT staff. The incumbent will generally focus on second level, complex, and problematic issues, but will also provide first level support as needed, not limited to help desk and deployment.
DOMAINS:
Eligibility for hire may be determined by your score on the Information Technology Specialist I Exam. For those who do not have current eligibility (e.g. transfer, permissive reinstatement or voluntary demotions) and/or who will be new to state civil services employment, you must be on the state examination list to be eligible for these positions. The Information Technology Specialist I exam is located here: https://calcareers.ca.gov/CalHrPublic/Exams/Bulletin.aspx?examCD=2PBBR
You will find additional information about the job in the Duty Statement.
Working Conditions
The incumbent will perform work indoors in a climate-controlled environment under artificial lighting. The incumbent may be required to work for extended periods of time in a computer room that maintains an approximate temperature of 70 degrees. Travel may be required on occasion to support other Caltrans offices. Some weekend or after-hours work may be required. Possession of a valid driver’s license is required when operating a state owned or leased vehicle.
This position may be eligible for telework. The amount of telework is at the discretion of the Department and based on Caltrans’s evolving telework policy. Caltrans supports telework, recognizing that in-person attendance may be required based on operational needs. Employees are expected to be able to report to their worksites with minimum notification if an urgent need arises. The selected candidate will be required to commute to the headquartered location as needed to meet operational needs. Business travel may be required and reimbursement considers an employee’s designated headquartered location, primary residence, and may be subject to CalHR regulations or applicable bargaining unit contract provisions. All commute expenses to the headquartered location will be the responsibility of the selected candidate.
The incumbent must value cultural diversity and other individual differences in the workforce; adjust rapidly to new situations warranting attention and resolution; be open to change and new information; adapt behavior and work methods in response to new information, changing conditions, or unexpected obstacles; consider and respond appropriately to the needs, feelings, and capabilities of others; be tactful and treat others with respect. The incumbent must be able to lift computer equipment that weighs up-to 50 pounds.
Minimum Requirements
You will find the Minimum Requirements in the Class Specification.- INFORMATION TECHNOLOGY SPECIALIST I
Additional Documents
- Job Application Package Checklist
- Duty Statement
Position Details
Department Information
Caltrans Mission: Provide a safe and reliable transportation network that serves all people and respects the environment
Caltrans Vision: A brighter future for all through a world-class transportation network
The Caltrans workforce is made up of diverse and unique individuals who contribute to our organizational success. Caltrans is about celebrating diversity, valuing one another, and recognizing that Caltrans is strong not in spite of the diverse attributes of our workforce, but because of our diversity.
Department Website:www.dot.ca.gov
Frequently Asked Questions for an Applicant: http://dot.ca.gov/jobs/docs/faq-ct-applicants-081617.pdf
Director’s EEO Policy: https://dot.ca.gov/programs/equal-employment-opportunity
Director’s EEO Policy Statement: https://dot.ca.gov/programs/equal-employment-opportunitySpecial Requirements
- Format and Length: Your SOQ should be typed and formatted as a professional document. It should not exceed two pages in length. Please use Arial font and 12-point size. Save your document in PDF format before submission.
- Contact Information: Begin your SOQ with your full name, address, phone number, and email address at the top of the page.
- Summary of Qualifications: In this section, provide a bulleted or numbered list of your key qualifications, skills, and experiences that are relevant to the questions below and position. Use concrete examples and metrics whenever possible to demonstrate your abilities.
- Professional Experience: Describe your relevant work experience in relation to the questions below. Be sure to highlight accomplishments and responsibilities that directly relate to the job duties. Use specific examples to showcase your skills and achievements.
- Proofread: Before submitting your SOQ, carefully proofread it for errors in grammar, punctuation, and spelling. Ensure that it is well-organized and free from typos.
- Submission: Submit your SOQ as a separate document along with your resume and any other required application materials. Follow the specific submission instructions provided in the job posting.
Please make sure to tailor your SOQ to the specific questions below and use your qualifications outlined in the job posting when answering the questions below. Adhering to the provided instructions and customizing your statement to the position will increase your chances of being considered; failure to follow directions will decrease your chances.
- Describe your experience as it relates to network support.
- Describe your experience in evaluating new technologies, providing recommendations, and implementing it in production.
Possession of a valid driver’s license is required when operating a state owned or leased vehicle.
Possession of Minimum Qualifications will be verified prior to interview and/or appointment. If you are basing your eligibility on education, you must include your unofficial transcript(s)/diploma for verification. Unofficial, original, or official sealed transcripts will be accepted and may be required upon appointment. Applicants with foreign transcripts/degrees must provide a transcript/degree U.S. equivalency report evaluation that indicates the number of units and degree to which the foreign coursework is equivalent. Here is a list of evaluation agencies: https://www.naces.org/members. Please redact birthdates and social security numbers.
Application Instructions
Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 3/20/2024Who May Apply
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
How To Apply
Address for Mailing Application Packages
You may submit your application and any applicable or required documents to:
Address for Drop-Off Application Packages
You may drop off your application and any applicable or required documents at:
Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
- Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
- Resume is required and must be included.
- Statement of Qualifications - Statement of Qualifications (SOQ) is required. Please see the Special Requirements section for SOQ instructions.
Desirable Qualifications
Desirable experience in Cisco Network switches, Avamar and PPDM backup utilities, VMWare vSphere and vCenter, Palo Alto, Crowdstrike, Cisco Firewall FMC, Windows Server, Active Directory, Linux RedHat, Shell scripting and Data Center Computer Room management.
Benefits
Contact Information
The Human Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position.
Human Resources Contact:
Dina Coloma
(279) 234-2328
dina.coloma@dot.ca.gov
Hiring Unit Contact:
IT Admin HR
(916) 217-6219
IT.Admin.HR@dot.ca.gov
Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:Caltrans EEO Office
(844) 368-3367
Ask.eeo@dot.ca.gov
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.
Important Application Information
Electronic applications through your CalCareers account are highly recommended and encouraged.
Candidates that meet the minimum qualifications based on possession of EDUCATION, LICENSE, OR CERTIFICATE must include a copy of your DEGREE/TRANSCRIPTS, LICENSE, or CERTIFICATE, along with your State application (STD. 678), to be considered for this position.
NOTE: Do not submit the “Equal Employment Opportunity” questionnaire (page 5) with your completed State application (STD. 678). This page is for examination use only. Do not include any confidential information on any documents you submit for this job vacancy, such as your state application, resume, or educational transcripts. Confidential information that should be excluded or removed from these documents includes, but is not limited to, your Social Security Number, birth date, driver’s license number, examination results, LEAP status, marital status, and age. The job application packet checklist is not required to apply for this position. Failure to follow these instructions may result in your application not being considered for this position.
Survey:
Please take this 1-minute Caltrans Recruitment survey to tell us how you found out about this job!
https://www.surveymonkey.com/r/HMQ7LDR
https://youtu.be/oC9wIp8QalI
Equal Opportunity Employer
The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.
It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.
