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Form of workInformation Services Desktop Support Technician
Driven by Vision |Industrial-Strength Construction|Powered by Passion
OVERVIEW
Are you looking to work for a successful, stable, and growing company that rewards employees with annual bonuses and exceptional benefits? BMWC is an industrial construction company seeking an experience Information Services Desktop Support Technician.
You will be part of a top-performing Information Services department that works hard and has fun. You will report to an experienced Corporate Manager of Information Services who is an expert in the industry. This position regularly interacts with company leaders, field staff, and third-party partners.
RESPONSIBILITIES
As a Desktop Support Technician, you will:
- Utilize good listening, analytical, and problem-solving skills to identify, research, and resolve technical problems.
- Utilize good time management and task prioritization skills to track and respond to telephone calls, email, and personal requests for technical support.
- Meet or exceed timely resolution service level agreements for requests or problems identified by users.
- Assist in training of users in the operation of hardware and software.
- Maintain computing hardware and software inventory.
- Support and maintain user account information including access rights, security, and systems groups.
- Support development and implementation of new computer projects and new hardware installations.
- Perform on-site analysis, diagnosis, and resolution of complex desktop problems for end-users, and recommend and implement corrective solutions, including off-site repair for remote users as needed.
- Install, configure, test, maintain, monitor, and troubleshoot end-user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products to deliver required desktop service levels.
- Where required, administer, and resolve issues with associated end-user workstation network software products.
REQUIREMENTS AND QUALIFICATIONS
- 1 year of relevant work experience
- High school diploma or equivalent
- Excellent knowledge of PC and desktop hardware
- Excellent knowledge of Microsoft Windows OS and Microsoft Office applications
- Hands-on hardware troubleshooting experience
- Equipment support experience
- Working technical knowledge of current protocols, operating systems, and standards
- Ability to operate tools, components, and peripheral accessories
- Able to read and understand technical manuals, procedural documentation, and OEM guides
- Strong customer service orientation and ability to present ideas in a business-friendly and user-friendly language
- Proven analytical and problem-solving abilities
- Ability to effectively prioritize and execute tasks in a high-pressure environment
- Good written, oral, and interpersonal communication skills
- Ability to conduct research into PC and software issues and products, as required
- Highly self-motivated and directed
- Attention to detail
- Team-oriented and skilled in working within a collaborative environment
BENEFITS
- Competitive Pay with Bonus
- PTO and Paid Holidays
- Paid Volunteer Time Off
- 401K/Profit Sharing with company match
- Medical, Dental, and Vision Insurance
- Life, AD&D and Disability benefits
- Pet Insurance
- Tuition Assistance
ABOUT US
BMWC tackles the world's toughest and most daunting industrial construction challenges. Our work encompasses an array of industrial sectors, including aerospace, chemical, electric power, food and beverage, oil and gas, pharmaceutical and biotechnology, and semiconductor.
As one of the premier specialty construction companies in the country, our employees enjoy a focus on growth and development, work/life balance, and one of the best safety records in the industry. We are 100% management-owned, making our employees' development and advancement paramount to our success.
