Information Systems Analyst III

Valley Water is searching for top-tier candidates to fill this exciting opportunity. The initial review of applicants will be conducted on 12/29/2023.
Overview:
Elevate Your Expertise, Drive Impactful Solutions! Start your career in the water industry and make impact on your community! Join our team as an Information Systems Analyst III.
The Information Systems Analyst III is an advanced technical position performing difficult and high impact duties within the Help Desk and Infrastructure Services Endpoint Support team. Duties include primary responsibility for expert level implementation, administration, maintenance and/or troubleshooting of enterprise platforms in areas such as productivity applications (Microsoft Office 365/Adobe), IT service management (ServiceNow), directory services and user management infrastructure (Microsoft Active Directory/ Azure AD/Group Policy/Entra ID), file sharing platforms (Egnyte/Dropbox), video conferencing (Zoom/Microsoft Teams), virtual desktop infrastructure (VMWare VDI), endpoint management tools (SCCM/MDT/WDS), and other related solutions.
Additional responsibilities include; administration and maintenance of the asset inventory system, planning, coordination, and collaboration with the Network Administration and Software Services staff. The Information Systems Analyst III will provide top tier support for endpoint issues, coordination with relevant third-party vendors and consultants for support and project execution. This position offers training, mentorship, and additional support for staff within Infrastructure Services.
Key Responsibilities include, but are not limited to:

• Expert level implementation, administration, maintenance and/or troubleshooting of enterprise platforms in areas such as productivity applications (Microsoft Office 365/Adobe), IT service management (ServiceNow), directory services and user management infrastructure (Microsoft Active Directory/ Azure AD/Group Policy/Entra ID), file sharing platforms (Egnyte/Dropbox), video conferencing (Zoom/Microsoft Teams), virtual desktop infrastructure (VMWare VDI), endpoint management tools (SCCM/MDT/WDS), and other related solutions.
• Additional responsibilities include administration and maintenance of the asset inventory system, planning, coordination, and collaboration with the Network Administration and Software Services staff. 
• The Information Systems Analyst III will provide top tier support for endpoint issues, coordination with relevant third-party vendors and consultants for support and project execution. This position offers training, mentorship, and additional support for staff within Infrastructure Services.

Ideal Candidate's Background Includes:
Applicants whose experience and background best match the ideal experience, knowledge, skills, abilities, and education are considered ideal candidates for the position. To determine the top candidates, each applicant will be assessed based on the ideal candidate criteria as listed below.
Ideal Experience:

• Five (5) years of business systems, GIS, web technologies, and/or software development and analysis experience.

Ideal Skills and Abilities:

• Perform journey level business systems and GIS applications analysis and programming duties under direction. 
• Interpret and analyze complex user Information Systems requirements and develop solutions.
• Perform the most complex spatial analysis using multiple attributes and virtual scenarios.
• Train, organize, assign, and review the work of staff.
• Recommend, design, implement, and install computer software applications.
• Install, troubleshoot, and upgrade Valley Water’s Information Systems applications.
• Perform complex spatial analysis using multiple attributes and virtual scenarios.
• Design, install, test, implement and maintain Valley Water internet and intranet web sites and related applications. 
• Upgrade and configure web servers to optimize applications.
• Provide technical support for the implementation, maintenance, and documentation of various software applications, including user procedures.
• Respond to and identify user needs and determine resolutions.
• Apply methods and techniques of application design, development, and implementation.
• Detect, isolate, and resolve application problems.
• Analyze and assess the technological needs of Valley Water departments.
• Provide advice, assist, and train others. 
• Read and interpret a variety of instructional manuals and written instructions.
• Recommend appropriate technology to meet client needs.
• Communicate clearly and concisely, both orally and in writing.
• Establish and maintain effective working relationships with those contacted in the course of work
• Use common desktop applications and software as well as specialized software related to the work.

Ideal Knowledge:

• Methods and techniques of application development, design, and programming.
• Principles and procedures of quality assurance and security related to computer, and Information Systems.
• A variety of programming techniques related to business systems, GIS and integrated database management applications.
• Operational characteristics and capabilities of data base management systems.
• Principles and practices of computer programming.
• Principles of database management.
• Standard graphics mark-up languages, programming languages and tools related to Internet systems.
• Operational characteristics of a variety of computer platforms and operating systems.
• Methods and techniques used in the installation, troubleshooting and maintenance of information system applications.
• Advanced computer programming, data analysis, and software development.
• GIS technologies with advanced desktop/internet programming.
• Principles, practices, and responsibilities involved in leading the work of assigned staff.

Ideal Training and Education:

• Equivalent to a bachelor’s degree from an accredited college or university with major course work in computer science, Information Systems, or a related field. 

Substitution
Directly related experience may be substituted for the college requirement on the basis of one and one-half years of experience for one year of education.