Registrar Systems Analyst

Job no: 536992
Work type: Staff
Location: San José
Categories: Unit 9 - CSUEU - Technical Support Services, Probationary, Full Time, Information Systems & Technology

JOB SUMMARY

Under limited supervision of the Senior Associate Registrar for Systems and Technical Innovation, the Registrar Systems Analyst (RSA) is responsible for providing overall functional support for the Student Records module within PeopleSoft-Campus Solutions, the student information system of record for San José State University. The RSA is an expert who understands the business processes of the Student Records module and its data structures and functional needs of the Office of the Registrar. The position serves as a Subject Matter Expert (SME) for the module, including adaptations/modifications made by the CSU’s Common Management System (CMS) or San José State. The RSA’s responsibilities include but are not limited to, the review and analysis of various functionalities in the student records module, maintenance of the university’s registration and grading systems, management of query tools, and the analysis, testing, implementation of technical updates, and continual process improvements. The Registrar Systems Analyst acts as an interface between Information Technology (IT) and the functional area, providing module configuration, testing coordination and support, and escalating technical issues and change requests as needed. The RSA works independently to coordinate projects and has the ability to adjust priorities as necessary.

KNOWLEDGE, SKILLS & ABILITIES

• Ability to communicate with constituents in a professional and respectful manner
• Excellent written and oral communication skills
• Proficiency in using computer applications, including databases, word processing, spreadsheets, and presentation software
• Ability to communicate technology concepts effectively with technically proficient and non-technically proficient individuals
• Demonstrated competence in interpreting and communicating procedures, policies, information, ideas, and instructions
• Excellent analytical skills to interpret written material and oral requirements, draw conclusions, and make recommendations
• Ability to sufficiently understand and analyze data to recognize data anomalies and problems and suggest corrective actions
• Thorough understanding of relational databases, specifically PeopleSoft Campus Solutions (SIS)
• Advanced Knowledge of SIS administration, student records module, PS query/crystal reports, and people tools
• Ability to troubleshoot system-related issues
• Ability to analyze operational and procedural problems and develop, recommend, and evaluate proposed solutions
• Ability to handle multiple priorities and manage multiple projects
• Ability to apply independent judgment, discretion, and initiative to address problems and develop practical and creative solutions
• Ability to exercise initiative, flexibility, good judgment/discretion, and work well both independently and as part of a team
• Ability to develop, train, and mentor peers in understanding data and data interpretation

REQUIRED QUALIFICATIONS

• Bachelor’s degree in computer science, information systems, educational technology, communications, or related fields, or similar certified coursework in applicable fields of study
• Three (3) years of experience supporting information systems and technology

PREFERRED QUALIFICATIONS

• Bachelor’s Degree
• Five (5) years of experience supporting student information systems and technology in higher education
• Five (5) years of work experience with PeopleSoft Campus Solutions
• Proven ability in creating and delivering reports from large relational database management systems
• Strong understanding of query tools and SQL/SQR
• Demonstrated ability to train end-users in imaging workflow processing and troubleshooting techniques
• Demonstrated ability to create documentation in workflow mapping, navigation tutorials, and web-based training formats
• Knowledge of networking protocols and network management principles, enterprise content management principles, network security issues and solutions, and best practices

• Serves as subject matter expert (SME) for the student records module in PeopleSoft to ensure data integrity and effective integration across all functional areas of the student information system (SIS)
• Performs overall business analysis and daily systems functional operations, including maintaining automated processes and scheduled processes (daily, weekly, monthly, semester, and annually)
• Develops, maintains, and executes a testing program for patches, fixes, bundles, releases, and upgrades prior to implementation in the production environment
• Uses ingenuity and innovation to conceive/develop new approaches and solutions to address complex problems and resolve issues
• Develops automated processes and reports to reduce human error, support accuracy, and improve data access/timeliness
• Participates in SIS process reviews and fit/gap analyses as needed
• Assists the Office of Institutional Research and Strategic Analytics in required enrollment reporting to the Chancellor’s Office
• Responsible for batch data reporting to the National Student Clearinghouse (NSC), ensuring accurate data submissions while minimizing required manual corrections
• Creates and maintains detailed and accurate documentation for the PeopleSoft module and develops business process documentation
• Updates and trains Office of the Registrar teams on technical changes from updates or process changes and how the changes affect the workflow of these operational teams