Address
Form of workJob Description
Key Knowledge Skills, Abilities, and Certifications
- Efficient and Effective Execution of Industry 4.0 best practices
- Keen Attention to Detail and Solid Technical Aptitude to quickly solve and avoid issues
- Excellent Communication (verbal and written) skills to all levels of the organization
- Strong Customer Service, Problem Solving, and Documentation skills
- Business Process Mapping and Improvement Minded
- Proficient in authoring accurate Statements of Work / Proposals
- Proactive, Reliable, and Approachable
- Passionate and Curious
- Organized and able to meet or exceed deadlines
- CompTIA (or similar) Certification, Microsoft Certification, Network Certification and/or equivalent experience preferred
- Security protocols and standards, disaster recovery methods and procedures
- Network architecture and management experience, including routers/firewalls, network switches, VLANs, VPN and network cabling
- Experience using troubleshooting tools such as Wireshark, Hirens, RMM tools, and scripting tools
- Cloud Services (Azure, AWS) related experience, including migrating on-prem to the cloud, and specific cloud-based SaaS solutions (Office 365, MS Azure, CISCO)
- Database systems (Oracle, SQL, DB2)
- Data Analytics and Reporting tools (Power BI, PTC ThingWorx)
- Experience with Microsoft Server and Desktop technologies
- Understanding of VMware, Hyper-V Virtualization technologies
- Proficient with Microsoft Office Suites (Outlook, Word, Excel, OneNote, PowerPoint, Visio)
- Aptitude to learn different tools, technologies, standards, and programming languages
- Application Support
- Incident Management
- Business Analyst / Process Engineer Liason
- Data Specialist
- Customer Centric
- Solutions Architect
- Candidate is expected to possess a work history that demonstrates proven experience working their way through the various fields of IT, from service desk technician, desktop and hardware support, application support, business analysis, system analysis, server administration, database administration, networking, and data analytics.
- Strong experience in effectively supporting systems in a fast-paced, demanding manufacturing environment is needed for success in this role
- Exceptional customer service to engage and empathize with customers in the support and resolution of technical issues and requests through completion, including communication at all phases
- Proactively engages in the delivery of a full range of end user support services inclusive of identification, coordination, site preparation, configuration, installation, re-location, and maintenance of IT equipment and systems such as desktops, laptops, and printers, as well as any other desktop support or any relevant work requiring a physical touch
- Supported applications include a variety of commerical off-the-shelf (COTS), in-house, and shopfloor point solutions. Examples include Dynics ProView DS for ANDON, ATS Inspect for defect tracking, Infor BaaN ERP, PINpoint process control, PTC Kepware, Atlas Copco Tooling software, Microsoft Power BI, Loftware/NiceLabel, compliance-driven traceability systems, bill of process enabling rules engine, and other customized utilities that are critical to daily operations.
- Performs IT functions such as design, analysis, evaluation, testing, debugging, installation, maintenance, and implementation of applications, packaged programs, and hardware components supporting company business processes and operations
- Evaluates, analyzes, installs, acquires, modifies, designs, tests, and supports operating systems, database, utilities software, packaged software, infrastructure hardware products, IoT devices, and integrations with enterprise-wide systems
- Plans, conducts and directs the analysis of business problems to be solved with customer software, packaged software, and hardware products
- May contribute to the development, testing, evaluation or design of system or infrastructure used throughout the IT solution set.
- Data Warehouse experience that demonstrates the ability to gather data from production systems, create data models, and establish decision making dashboards and reporting
- Responsible for executing computer and network device "break/fix " solutions and simple-to-complex installation, additions, or changes of requirements for peripherals and device drivers
- Accurately documents all work performed through ticketing system including details and outcomes, maintains client environment-related documentation in Knowledge Management System (KMS), documents procedures for managing technologies, prepares and obtains approval of system and programming documentation
