Information Management Analyst

The Information Management Analyst is responsible for management of all JPMC Locations records and reports related to Utilities, ONE Location Management, Pipeline Summary Report, Owned Location Property Taxes, Procurement Records and Municipality Issue Management. The Information Management Analyst will work collaboratively and cross functionally to design and implement process and workflows to effectively receive, record, and transmit relevant information products with a focus on collecting and extracting useful data, and improving the efficiency of all business processes through the application of that data information.
Responsibilities

• Provide end-to-end management of utilities, location Management, Procurement and Municipality Issues. Develop an overarching roadmap, define program structures, manage changes, issues, risk, and escalations
• Develop and oversee training of operational processes to resolve escalations related to utilities, location management, and procurement by working with Internal Billing and external client Stakeholders
• Drive continuous improvement process through measuring results, identifying opportunities for improvement, and leading CI projects
• Identify and develop a tracking system to record events of significance to operations and the client relationship
• Lead the execution of projects in support of program objectives
• Develop relevant SOP's and overseeing training and implementation of the established procedures. Updating SOPs on an annual basis
• Develop and maintain relationships with internal and external stakeholders
• Develop and lead presentations for routine and ad hoc informational sessions with leadership
• Lead Dispatcher for ONE Inbox for Procurement related emails
• Serve as primary client account manager for all Billing, for client portfolio, interacting regularly with client management telephonically, electronically, and in person to ensure the highest level of client satisfaction
• Evaluate all client requests for urgency, efficacy, and necessity to ensure no disruption in commodities for the branches
• Manage all service requests by understanding the issue in context, assigning the appropriate resources for project completion, maintaining appropriate timeliness, and communicating regularly with client and department leadership
• Control set up, shut down of utility services based on branch ownership status
• Take ownership of, and proactively manage client escalations to achieve resolution as quickly as possible, while escalating the most complex and consequential issues to department leadership with actionable recommendations for solutions
• Developing and manage relationship with various client stakeholders including SE, GC, corporate functions, and the management offices for facilities-related programs and projects
• Coordinate with the appropriately direct workflows among the clients' internal commodities and external service providers to ensure work is completed and accounted for per the client's specification
• Prepare and deliver routine and ad hoc communications and qualitative reports to the client that are impactful and high professional standards
• Proactively research, develop and implement solutions to client requests that fall outside of standard procedure and historical precedent and are ambiguous in context, scope, and resolutions process
• Coordinate with external third-party stakeholders including municipal governments, landlords, property associations, and other third-party vendors to resolve all facilities- related issues
• Foster a positive team environment and may provide coaching or mentoring to team members
• Ensure confidentiality and accuracy of internal and external data
• Perform ad-hoc projects and other duties as assigned

People Management Skills
• Proficient in basic people management processes
• Proficient in leading a small team on a day-to-day basis, within a broader organization structure
Minimum Qualifications
• Bachelor's Degree
• Preferred 3 years of experience managing complex projects and programs involving cross-functional team management
Other Relevant Qualifications
• Experience in Facilities Management, maintenance management, or building engineering, maintenance trades, or related fields a plus
Lessen is intentional about attracting, developing, and retaining amazing talent from diverse backgrounds. We're looking for teammates that are enthusiastic, empathetic, curious, motivated, reliable, and will help us amplify the positive & inclusive culture we've been building. Lessen is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information, or as otherwise required by applicable law.