Industrial Parts Counter Sales Representative

Job Title: Parts Representative

Department: Parts

Reports to: Parts Manager

Job Summary:

This position is most essentially responsible for bridging the gap between the company and the customer. It requires an understanding of the wide variety of products that our company provides. It requires a positive and respectable attitude when interacting with the customer.

Duties/Responsibilities:

• Answer the phone with an inviting and positive attitude.
• A good working relationship with the customer and vendor over the phone.
• Entering a customer’s order into the system accurately.
• Using provided resources to get the customer the correct part they need and providing the customer as much information as needed to understand their parts needs to the fullest.
• Recommend wear parts that are needed for the job the customer is working on.
• Works with internal departments to accurately generate quotes and post parts to work orders.
• Place orders with vendors and follow up on outstanding orders.
• Assist in keeping the department clean and orderly.
• Communicates well with customers to ensure order accuracy.
• Follow up on quotes sent to customers.
• Maintain work standards to our Company’s T.A.P principles.
• Collects payments.
• Performs activities directed by Parts Manager and Upper Management.

Required Skills/Abilities:

• High School Diploma or equivalent.
• Good verbal and written communication skills.
• Good interpersonal and customer service skills.
• Good organizational skills and attention to detail.
• Willingness to learn and retain what you have learned.
• Basic computer skills, data entry, word, excel, etc.
• Position requires long periods of time sitting in position.
• Must be able to pick up and carry up to 30lbs.
• Must be able to type at least 45wpm.
• Clean driving record.

Preferred Skills/Abilities:

• Prior Parts experience in a similar industry.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Strong problem-solving skills.
• Proficient in Microsoft Office Suite and related software.
• Experience using NDS system.
• Bi-lingual preferred but not required.

At Haaker Equipment Company, our goal is to be a diverse workforce that is representative, at all job levels, of the citizens we serve. Haaker is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protect under federal, state, or local law. Haaker Equipment Company will reasonably accommodate qualified individuals with a disability so that they can perform the essential function of a job unless doing so causes a direct threat to the individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation and/or if the accommodation creates an undue hardship to Haaker Equipment Company. Contact the HR Manager with any questions or requests for accommodation.