Counter Sales Lead

Looking for a Cool Job in a fast-paced environment with a dynamic team representing the industry leader
in HVAC equipment? The Lead Counter Sales Associate is responsible for our sales counter at one of
our established wholesale HVAC distributorships that carries multiple brands of equipment, parts and
supplies. The Lead must be conversant with and have a solid knowledge of the products sold at the
Sales Center. The Lead will assist in supervising and training other Counter Sales Associates as well as
assist management with daily operations. The ultimate goal of this role is to provide strong customer
service in a sales oriented setting.
Duties and Responsibilities
•Represent GEMAIRE as a leader in the industry ensuring maximum sales.
•Interact with internal and outside sales people, vendors and contractors.
•As directed by Sales Center Manager, responsible for preparing and completing weekly cycle counts,
timely processing and return of in-warranty items to manufacturers, handling freight claims for missing
or damaged equipment/supplies, handling of intra-store transfers and promoting sales of monthly
specialty items.
•As directed by Sales Center Manager, responsible for the prompt ordering and scheduling the arrival of
equipment and supplies for resale, properly track incoming merchandise and special orders and assist
Warehouse personnel when needed.
•Maintain current knowledge of customer credit status and strict maintenance of credit codes on sales to
customers.
•Responsible for showroom merchandising and re-stocking product.
•Assist in resolving customer relations problems with both dealers and end users.
•Assist Territory Sales Managers with product information, availability, pricing and special factors when
needed.
•Complete sales order process for customers with efforts to up-sell associated items.
•Perform other duties as assigned.
In addition to the above responsibilities, this individual is held accountable for all other duties as
assigned.
Qualifications
Required Qualifications
•Minimum 1+ year experience in a Counter Sales role, preferably in the HVAC industry.
•Knowledge of air conditioning, heating and ventilation equipment at a wholesale distribution level.
•Proven success in sales and providing excellent customer service.
•Strong interpersonal skills including sales, problem solving and customer service.
•Ability to work independently, but meet assigned goals and objectives in designated time frames.
•Ability to multitask and work in a fast paced environment.
•A willingness to learn and grow with our Company.
•Knowledge of Microsoft Office products.
•Proven commitment to customer service and a safe work environment
Preferred Qualifications
•Experience in a wholesale HVAC equipment supply house preferred.
•Bachelor’s or Associate’s Degree preferred.
•{Bilingual (Spanish) preferred.