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Salary.A family-owned and operated organization, Western Hills Retirement Village has been faithfully serving Cincinnati’s west side community for over 30 years. Located in the heart of Delhi Hills. We are looking for someone with a passion for working with the elderly to oversee the marketing and operation of our 90 senior living apartments as our Independent Living Coordinator
Our Team Members are eligible for the following benefits:
- 3 different health insurance plans of which include access to 4 local Marathon Health clinics. These are FREE private primary/urgent care clinics and they can provide over 200 common prescription medications for free!
- Daily Pay!
- Dental insurance
- Vision insurance
- Short or long-term disability insurance
- 401k with a company match at hire!
- PTO
- Free meal on each shift
JOB PURPOSE
The Independent Living Coordinator is responsible for the management of admissions and to assist in the daily management of residents residing in our Independent and Independent Plus Apartments. This includes, but is not limited to, the provision of planning and organizing, developing and coordinating tours, relocation of residents, communicating of relevant information to other departments, interpreting facility rules, regulations, policies and procedures to resident and their families, marketing and community relations.
KEY RESPONSIBILITIES
- Develop, schedule and guide tours through the facility
- Responsible for communicating in a positive manner with residents and their family member/responsible party in the resolution of problems related to the admissions process
- Responsible for communicating information with administrator, department heads and facility staff to facilitate a smooth flow of services related to admissions
- Participate and communicate with community service and civic groups and businesses
- Responsible for the completion of all admission and relocation documentation and the distribution of information upon admission and during residency as required by the facility and any other regulating organization
- Assist with promotional publications, newsletters, brochures etc.
- Maintain an accurate and descriptive supply of brochures and other printed material
- Responsible for accurate billing of all services and final review of all monthly invoices
- Responsible for creating a calm, supportive and caring environment for residents and staff
- Responsible for developing, implementing and maintaining an on-going quality improvement program
- Responsible for attending in-service programs, educational workshops and meetings as required
- Responsible for complying with all safety and sanitation procedures including universal precautions
- Perform other duties as assigned
QUALIFICATIONS
- Must have at minimum an Associates degree, and/or active Ohio Nursing License
- Must have at least 1 year healthcare marketing experience
- Excellent communication and interpersonal skills
- Ability to work independently and as a part of a team
- Strong organizational and time-management skills
- Must be able to make independent decisions
- Must be able to remain calm and patient when resident is anxious, agitated, combative or displaying other types of distress
- Must be in good general health and free of communicable diseases
- Must have the physical ability to sit, stand, walk, bend, and move intermittently throughout the work day
- Must have the ability to read, write and speak the English language
WORKING CONDITIONS
- Works under the supervisor of the facility Administrator
- Subject to hostile, aggressive, emotionally upset residents who may not be in control of their behavior.
- Subject to emotionally upset family members, related to residents’ condition, care, decline and/or services
- Subject to possible exposure to infectious waste, disease or conditions
