Address
Form of workAll applicants will be considered, however SROA/Surplus candidates will be given priority.
Are you interested in making life better for Californians? Are you looking for a career and not just a job? Do you want to create a meaningful impact in your community? If you answered yes to any of these questions, then the California Department of Tax and Fee Administration (CDTFA) has a career opportunity waiting for you! California not only needs you, it wants you as part of the growing workforce. New employees, new ideas, and new creative perspectives are needed in all areas at the CDTFA. We value staff and are dedicated to employee career development. Our agency supports the development of staff by offering training to flourish in their position and programs to promote and explore upward mobility. To learn more about us, please see CDTFA Gateway to New Opportunities video
Under direction of the Information Technology Supervisor II, Service Desk Unit, the Information Technology Specialist I (IT Specialist I) provides support for all California Department of Tax and Fee Administration (CDTFA) customers in a wide range of consultative, analytical, and evaluative assignments to maintain, monitor, and keep current on the Department's technology infrastructure, applications, and PC software. The IT Specialist I is a high-level technical specialist accountable for the success and quality of the implementation of the IT Service Management Incident Management and Problem Management process that supports all technology platforms for the Department. The IT Specialist I performs both reactive root-cause analysis and proactive trend analysis within IT as well as coordination of the Major Incident Management (MIM) process and ensures adherence of the process and escalation requirements within the various support and delivery areas. This is the lead position for the IT Service Desk and the IT Specialist I is expected to provide leadership and technical guidance on complex hardware and software related incidents and to direct and monitor the Service Desk's technical workloads to maintain acceptable access levels, timely incident resolution, provide quality assurance and fully ensure all IT Service Desk commitments related to the handling of Major Incidents (MIs) are met.
May be required to travel up to 10% of the time.
Here is the link to the exam bulletin for the Information Technology Specialist 2PBBR.PDF (ca.gov)
This recruitment has been posted for more vacancies than currently exist as it may be used to fill additional identical vacancies which occur within 180 days of the closing date of this bulletin.
Under Government Code 14200, this position may be eligible for full or part-time telework for eligible candidates residing in California.
You will find additional information about the job in the Duty Statement .
Working Conditions
- Position is located in a high-rise building.
- Telework is available fifty percent (50%) of the time.
- Standard office environment.
- Requires being in a stationary position, consistent with office work, for extended periods of time.
- Daily use of a personal computer, office equipment, and/or telephone.
Minimum Requirements You will find the Minimum Requirements in the Class Specification.
- INFORMATION TECHNOLOGY SPECIALIST I
- Job Application Package Checklist
- Duty Statement
Position Details Job Code #:
JC-405165
Position #(s):
291-381-1402-023
Working Title:
Incident/Problem Management Analyst
Classification:
INFORMATION TECHNOLOGY SPECIALIST I $5,960.00 - $7,988.00 A
$6,554.00 - $8,784.00 B
$7,197.00 - $9,643.00 C
# of Positions:
Multiple
Work Location:
Sacramento County
Telework:
Hybrid
Job Type:
Permanent, Full Time
Department Information
California not only needs you; it wants you as part of the growing workforce. The California Department of Tax and Fee Administration (CDTFA) makes life better for Californians by fairly and efficiently collecting the revenue that supports our essential public services, with CDTFA administered programs accounting for over 25 percent of all state revenue. Tax programs administered by the CDTFA are concentrated in two general areas - sales and use tax, and special taxes and fees. New employees, new ideas, and new creative perspectives are needed in all areas at CDTFA. CDTFA offers employees reliable income, stable benefits, work-life balance, paid holidays, advancement opportunities, and the personal fulfillment of knowing that your work is personally impacting the lives of others.
To take a look at CDTFA as a destination employer please click the link ( https://youtu.be/Q-r18e_EIBg )
Department Website: http://www.cdtfa.ca.gov
Special Requirements
- This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.; for more information about E-Verify, please go to www.dhs.gov/e-verify
- Position requires employee to be fingerprinted and successfully pass a background investigation.
- Education : For classifications where the Minimum Qualifications (MQs) are based on meeting education requirements only: If education is required to meet the MQs please attach a copy of all of your transcripts that show the completion of the required education. Applicants who completed their education outside the United States (with foreign degrees/transcripts) must obtain and submit verification of United States course/degree equivalency by the time of appointment. Foreign education credential evaluation services can be found at https://www.naces.org .
- Travel required ten percent (10%) of the time.
Application Instructions
Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: Until Filled
Who May Apply
Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).
Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).
How To Apply
Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:
Address for Mailing Application Packages
You may submit your application and any applicable or required documents to:
CA Department of Tax and Fee Administration
Attn: Certification Section JC-405165
Human Resources Bureau
450 N Street, MIC: 00
Sacramento , CA 95814
Address for Drop-Off Application Packages
You may drop off your application and any applicable or required documents at:
CA Department of Tax and Fee Administration
Certification Section JC-405165
Human Resources Bureau
450 N Street, MIC: 00
Sacramento , CA 95814
Monday - Friday (Excluding holidays)
08:00 AM - 04:00 PM
Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
- Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
- Resume is optional. It may be included, but is not required.
- Other - A completed Supplemental Questionnaire (SQ) must be submitted with your STD. 678 in order to be considered for this position. Please see the Supplemental Questionnaire Requirement section of this job posting for additional information.
Benefits
CDTFA appreciates and proudly celebrates diversity with an emphasis of an inclusive atmosphere in all levels of the organization. CTDFA is a participant in The Government Alliance on Race and Equity (GARE) Capitol Cohort to advance racial equality and advance opportunities for all in California. Employees of different races, ethnicities, genders, ages, religions, disabilities, gender orientations and personal experiences are welcomed to contribute to the success of CDTFA.
The CDTFA was presented with the Large State Employer of the Year Award for 2018 from The Association of California State Employees with Disabilities (ACSED); showcasing CDTFA's support of employment, promotion, and fair treatment of persons with disabilities.
CDTFA values its staff and is dedicated to employee career development. Our agency supports the development of staff by offering training to flourish in their position and programs to promote and explore upward mobility.
In addition, you can look forward to:
- Nearby (third-party) parking.
- Convenient public transportation.
- Located near Downtown, major freeway access, multiple eateries, DOCO, and Golden 1 Center.
Working for the State offers great opportunities, generous benefits, and career development
Benefit information can be found on the CalHR website and the CalPERS website.
Contact Information
The Hiring Unit Contact is available to answer questions regarding the position or application process.
Department Website: http://www.cdtfa.ca.gov
Hiring Unit Contact:
Katherine Harrison
(916) 309-1935
Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.
EEO Contact:
EEO Contact
(916) 309-8400
EEO@cdtfa.ca.gov
California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.
Supplemental Questionnaire (SQ) Requirements
To be considered for this position applicants must include the Supplemental Questionnaire (SQ) for this recruitment. Applications without an SQ or an SQ that does not directly answer all the items below will not be considered . The SQ serves as documentation of each candidate's ability to present information clearly and concisely in writing. The CDTFA will not consider applicants who fail to provide an SQ with their application. Resumes do not take the place of the SQ.
Additionally, your SQ should be no more than two (2) pages in length (one page per question), single-spaced, 12-point font, and 1-inch margin and must include:
- Your name on SQ
- The Job Control number on SQ
- Please limit your Supplemental Questionnaire to a maximum of 2 pages (one page per question)
Please respond to the following items below:
You must provide specific information in your response(s) which demonstrates how your knowledge, skills, and training meet the needs of this position.
Additional Instructions for Applicants
Using the online application system as specified in the announcement is the preferred method of applying for civil service job opportunities; however, applicants may instead apply by way of U.S. mail, parcel delivery or courier service, or in person, as set forth in this announcement.
Paper applications must include a signature. Dates printed on envelopes by mobile barcodes or equivalent mobile print technology are not acceptable proof of the date the application and any other required documents or materials were filed.
A completed state application (STD. 678) and any documents list under "Required Application Documents" must be submitted with your application package. Applicants who are relying on additional documentation (e.g. transcripts, copy of degrees, certifications, licenses, etc.) in order to prove that they meet the minimum qualifications listed in the Classification Specification (located on the right under "Additional Documentation) must submit those documents with their application package. Failure to submit these documents may result in your application being disqualified.
Applications must include a description of the duties performed for each position held; reference to a resume in place of a description of the duties performed will not be accepted.
Applicants must state their basis of eligibility (List Eligibility, Lateral...
