Incentive Travel Manager (Hybrid)

Provident Travel, a subsidiary of AAA Club Alliance,* is seeking an Incentive Travel Account Manager *for its Cincinnati, Hyde Park location! The Incentive Travel Account Manager will be responsible for establishing and maintaining strategic relationships between a number of highly valued clients and Provident Travel through the identification of client's annual travel program goals and providing consultative services and recommendations to support the clients’ goals leading to best-in-class industry retention and increased revenue.

**This is a hybrid position. Candidate will be eligible to work from home a couple of days per week. Candidates must live within the Cincinnati, OH area

At AAA, your success is our success. What we can offer you:

• A competitive starting salary of $70,000 - $77,500/yr; commensurate with experience
• Annual Bonus + Annual Merit Increase eligibility
• Hybrid schedule Eligible
• Health & Life Insurance
• 3+ weeks of paid time off accrued during your first year
• 401(K) plan with company match up to 7%
• Professional development opportunities and tuition reimbursement
• Paid time off to volunteer & company-sponsored volunteer events throughout the year
• Other benefits include a free AAA Premier Membership, Health & Wellness Program, Health Concierge Service, and Short Term/Long Term Disability

The primary duties of the Incentive Travel Account Manager are:

• Lead contract negotiations with hotels, air/ground transportation, and special event suppliers to develop comprehensive travel program options for the client.
• Collaborate with AAA Corporate Travel Sales Team to support new client sourcing, prepare joint client presentations, and provide updates on existing client accounts.
• Ensure that all key internal client service areas are aligned with client’s business goals.
• Maintain a role model approach in all internal/external interactions that are related to the client.
• Develop and maintain a SWOT analysis on top tier accounts that includes both client and Provident Travel impacts.
• Share best practices/results with the Provident Incentive Travel team.
• Identify opportunities for innovation and greater revenue/loyalty penetration by listening beyond product/service needs.
• Partner across department lines to accurately make financial recommendations/understand the ROI for Provident Travel and the client.
• Deliver financial results to procurement and C-level client stakeholders.
• Demonstrate the ability to identify “wins” in order to negotiate in conflict resolution.
• Use office products effectively to self-support financial analysis and client-facing communication and formal presentations.
• Connect with Travel Technology team to understand new developments in travel technology that can increase customer satisfaction or provide cost savings opportunities for the client.
• Serve as the subject matter expert in the use of current 3rd party BI Tool utilized in AAA CTS.
• Meet regularly with Provident Incentive Specialists to ensure client goals are understood and on track for completion.
• Coordinate handoff of transactional inquiries to Provident Incentive Specialists but remain connected to any VIP service recovery issues.

Minimum Qualifications:

• Bachelor’s degree in business or related fields and
• 3 - 5+ years of experience in travel, customer service, and/or account management, with business-to-business experience preferred.
• Completion of CTA within one year of position acceptance, and CTC within two years.
• Ability to respond positively to clients, make recommendations, and interact with individuals at various levels of responsibility.
• Maintain strong customer focus and work with a sense of urgency.
• Effective written, verbal and presentation skills.
• Proficient Microsoft Office skills, Word/Excel, etc.

Job Type: Full-time

Pay: $70,000.00 - $77,500.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift

Travel requirement:

• Travel

Work Location: In person