Orientation: February 1, 2024
Alabama, Florida, Georgia, Illinois, Indiana, Kansas, Maryland, Michigan, Mississippi, Missouri, Nevada, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, West Virginia, & Wisconsin.
Responsibilities:
- Answer inbound calls, register appliance registrations, and upsell customer on appliance extended warranty.
- Ability to clearly promote, convey benefits and sell client product(s)
- Establish, develop, and maintain positive rapport with customer
- Ability to probe and discover customer needs to then propose product offer that meets customer’s needs
- Ability to articulate and build rapport with customers
- Ability to “Upsell” customers
- Ability to assist customers in understanding the product(s) being sold
- Ability to provide rebuttals to customers questions/concerns, to ensure sales are made
- Maintain strong understanding of product(s)
- Assist and answer all inquiries from customers about product(s)
Required Skills & Qualifications:
- 2 years of call center experience required
- Minimal of 1 year of direct-to-consumer sales experience required
- Must have HS Diploma or GED
- Must have flexibility in schedule and excellent attendance history
- Must be able to pass a background check, oral drug screen, speed test and skills assessments
- Meet KPI metrics
- Solid to advanced PC skills
- Ability to navigate multiple computer programs
- Ability to use Dual monitors
- Excellent attention to detail, prioritization and multi-tasking skills
- Excellent communication skills
Benefits: Hourly Base Pay + Sales commission, Health insurance, 401K, and ability to Work from home
Other Duties:
EEO Statement:
#indsj1