Inbound Call Center Representative

About us

Consolidated CCS' positive culture, tailored training programs, flexible schedules that allow agents to trade and give away shifts, and a variety of in-house communication tools make CCCS a great company to work for. All positions are fully remote!

Residents outside IL, MN, PA, GA, TX, OH will be 1099 contractors

• NOW Hiring for 5pm-11pm CST includes WEEKENDS & HOLIDAYS
• Weekends & Holidays Required
• 24 - 30 hours per week; ability to trade, pick up, give away shifts

Our SAS Agents take Inbound Calls to capture leads, set appointments, and provide information to callers on behalf of ~100 clients. Achieve intended results by following a script, following instructions, building rapport with callers, and troubleshooting as needed. You will join a friendly team of professionals capable of handling a wide range of challenging situations. This is a permanent position in a stable company.

Excellent candidates for this position will be able to do the following:

• Stick to clients' scripts; practice call control
• Confirm accuracy of contact information
• Read and research answers to commonly asked questions for each business
• Handle all calls in a courteous and business-like fashion
• Support and augment our positive culture
• Maintain confidentiality & adhere to HIPAA regulations
• Adhere to strict attendance, punctuality, and meal and rest break requirements

Core Requirements:

• Type 40 wpm or better
• Solid ability to listen and type at the same time
• Superb verbal and written communication skills
• Expert comprehension skills
• Comfortability and confidence with computers, browsers, using various apps, remote desktops; ability to troubleshoot technical issues, etc.
• Strong interpersonal skills
• Previous answering service, Call Center, or secretarial/receptionist experience is preferred

Before applying, you must have the following equipment:

• Desktop or laptop with Windows 10 or Windows 11
• Ethernet cable connected internet (no Wi-Fi)
• Fast and reliable internet; cable or DSL (Required speeds are 20mbps download & 20mbps upload)
• Dual monitors or large single monitor set up
• USB wired headset
• Webcam for orientation

*** $500 sign-on bonus after 90 shifts worked! ***

Learn more at consolidatedccs.com/careers2

YOUR FUTURE IS CALLING! APPLY TODAY FOR A CAREER WITH CONSOLIDATED CCS

Job Types: Part-time, Contract

Pay: $10.00 - $11.00 per hour

Expected hours: 25 – 40 per week

Benefits:

• Flexible schedule
• Paid time off
• Referral program

Schedule:

• 4 hour shift
• 8 hour shift
• After school
• Day shift
• Evening shift
• Holidays
• Weekends as needed

Supplemental pay types:

• Signing bonus

Application Question(s):

• Describe in detail your availability for work.

If this will be secondary employment for you, describe what you currenly work and your availability for working here.
Candidates who skip this step will be automatically rejected.

• What about working in an answering service/remote Call Center setting appeals to you?

Education:

• High school or equivalent (Required)

Experience:

• Call center: 4 years (Required)

Work Location: Remote