Implementation Specialist

Position Description

Omnigo is looking for an energetic Implementation/TrainingSpecialist to advance our goal of bringing great Safety and Security Cloud solutions to our healthcare and higher education customers, while helping them transform their processes. As part of our Professional Services team, you’ll work closely with our customers to implement and deliver our solutions, designed to help reduce risk, and achieve efficiencies and automation within their safety and security process.

The Implementation/TrainingSpecialist is responsible for onboarding new clients by analyzing emerging customer needs (current and future), developing innovative solutions to meet them, establishing implementation plans, and executing the plan from initial configuration to training to project go-live.  The Implementation/TrainingSpecialist is also available post-go-live for additional assistance and customer success.

Our environment is fast-paced and exciting. We are the market leading safety and security provider in healthcare and higher education and are looking for applicants who have a passion for helping create safer environments in the respective markets.

Essential Job Responsibilities

• Work with new and existing customers to assist in the configuration of our Report Exec product.
• Evaluate and make recommendations regarding best practices to create a successful deployment experience.
• Train new and existing customers on internal and industry best practices to achieve their success criteria.
• Assists with software documentation for users and administrators of our Report Exec product.
• Analyze business processes to understand the viability and sustainability in our changing market climate.
• Identify potential risks for a successful implementation and make recommendations for mitigating the identified risks.
• Assist sales team during the sales process as needed.
• Respond to client requests. Be a customer advocate.

Requirements

• Bachelor’s Degree
• 2 + years of implementation experience particularly in a software environment
• Experience in physical safety/security within healthcare or higher education preferred
• Must be able to work independently, but also thrive in a team environment
• Strong written and verbal communication skills (public speaking may be required)
• Ability to prioritize and juggle multiple competing projects
• Detailed-oriented with strong organizational skills
• Ability to be flexible and adapt to the differing needs and agendas of customers
• Experience with new product deployments a big plus
• Personal accountability with a customer-focused sense of urgency
• Strong computer/software aptitude
• A good listener who enjoys solving problems