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Form of workJob Description
Position Summary:
This position is responsible for the student-transportation-service implementations to new and existing EverDriven customers. The Implementation Specialist is a support contact for customers and is responsible for the setup of various services, products, training, and integration for new and established school districts. The position is WFH when not traveling and the ideal candidate will reside near a major airport within the Midwest, as frequent travel with short notice is necessary.
Salary Range: $65,000-75,000/year, based on experience + bonus potential
Responsibilities:
- Travel as needed to facilitate the service startup as part of the overall Implementation Team for new and existing customers
- Extensive travel required in periods of 1 – 4 weeks at a time on short notice
- Assist in managing the daily service of accounts in addition to recruiting, vetting and credentialing service providers (third party transportation companies)
- Participate in the vetting process for new Service Providers and Drivers
- Work with existing Service Providers to grow and expand driver fleets
- Use effective industry skills and abilities to support our innovative transportation services
- Exercise excellent customer service while identifying and properly escalating potential daily challenges or service deficiencies
- Liaise between EverDriven and our clients while providing guidance, direction, and feedback
- Maintain a safe and efficient environment for our passengers, contractors, and the non-riding public by managing regulatory and client policies and procedures
- Cooperate with EverDriven departments to establish and maintain documentation regarding provider information, operations, as well as maintenance and safety inspections
- Understand and follow safety rules established by regulatory bodies and client contracts
- Coordinate with Field Operations and Business Development teams to review pipeline opportunities for new and growing accounts
- As a part of normal business operations, employees in this role may access and/or modify electronic Protected Health Information (ePHI) in a manner compliant with requirements set forth by the Health Insurance Portability and Accountability Act (HIPAA)
Requirements
- Minimum education of a bachelor's degree or equivalent experience
- Strong professional communication and customer service skills
- Ability to effectively work with diverse groups of customers and service providers
- Set priorities wisely, multitask, and dynamically solve problems
- Strong familiarity and comfort level with Microsoft Word, Excel and Outlook.
- Valid Driver’s License with a good driving record.
- Drug Screen and Background Check is a Condition of Employment
Benefits
- Medical, Dental, Vision insurance
- Virtual Doctor Visits with $0 Co-Pay
- Life Insurance (company paid)
- Short Term Disability Insurance (company paid)
- Long-Term Disability Insurance (company paid)
- Paid Time Off (PTO)
- Paid Holidays
- Paid Time to Volunteer
- Flex Spending Account (FSA)
- 401K Plan (with an awesome employer match!)
- Employee Assistance Program
- Employee Discounts Program
EverDriven’s Pillars for a Strong Culture:
Transparency is critical to getting to the core of a problem or solution. We talk about business challenges openly as we seek the best solution.
Accountability enables us to own our successes and our mistakes so we can learn from both and apply those learnings to the future.
Collaboration allows for more accurate decisions if informed by pertinent input from others and is the true essence of teamwork.
