Implementation Specialist - North America (Remote)

Wherever you find ambitious companies investing in their people, you'll find Learning Pool
Learning Pool is among the fastest growing e-learning companies in the world, servicing more than 2,000 customers and 24 million learners globally. Our expert team creates the content and technology solutions that engage and empower modern leaders, using pioneering technology and creative content that we build, deliver, and maintain to produce positive, long-lasting outcomes for our customers.
Learning Pool welcomes passionate people from all kinds of backgrounds. We are a diverse team working in offices, and remotely, across Europe and North America. We take great pride in our shared work and are committed to building great software in a sustainable way.
So, if you've got what we're looking for and the desire to join a team that values creativity and empowerment, then get in touch.
Customers look to us to be the "Experts" in implementing their learning products. They want us to understand them, consult with them, give them the confidence in the products they have bought, and make them successful.
The Implementation Specialist is all about being the Expert. Your role is responsible for implementing our products and services to extraordinarily high standards to ensure a great experience for our customers.
For more information about our benefits and why you should join learning pool, read more here: https://learningpool.com/why-work-for-learning-pool/
About the role
You will work within the Professional Services team to deliver provisioning, configurations, testing, enablement and consulting for our customers during their onboarding and other projects. You will be responsible for working across multiple customer projects at any given time, working closely with project managers to deliver on budget and on time. The nature of these projects will require you to work cross-functionally and across all of our product set.
This role is critical in ensuring success in the early stages of a customer's lifecycle with a product or service where we know that their first 60 days have a huge impact on them working with us in the future. You will put customers at the heart of what we do with outstanding customer service levels and strong operational performance in getting tasks completed in a timely manner.
What you will be doing
Roles and responsibilities include:

• Provide a great customer experience through working with customers on their projects to deliver success
• Work across a portfolio of projects, products, and customers with multiple projects in-flight at any one time.
• Estimating, time recording, and completing tasks as per the project plan.
• Deliver provisioning, consultancy, testing, enablement and configuration for customers in a project.
• Support projects as the "implementation expert" in a project team ensuring that all of the project team benefit from your knowledge to guarantee customer success in a project.
• Train customers on their products to enable them to reach the highest standards of success.
• Work as part of a project team, taking accountability for delivering your responsibilities alongside supporting project success, including risk identification, change control, timekeeping, and support of the project team.

Who we are looking for
The successful candidate will demonstrate:

• Proven track record: experience working alongside customers in an implementation and/or training/enablement role in the technology/SaaS sector
• Service Orientation: you will have a proven track record providing customers with outstanding customer service in implementations and service projects.
• Product Expertise: Expert product knowledge across Learning Pool's product ecosystem
• Technology Enthusiast: Keen interest in Learning Technologies
• Delivering with others: Consultative in approach, providing expert product advice and guidance to both customers and colleagues, often collaborating and advising in a supportive capacity.
• Role specific skills: You will be confident in understanding customer requirements and supporting customers with needs. This will include the ability to work alongside customers enabling them through showing best practice and solutions.

Although not essential, it would be advantageous to have the following experience:

• Experience working with learning technologies

Working at Learning PoolWith over 450 people across seven offices globally, the Learning Pool team is filled with people who have a real passion for what they do and a fresh approach to partnering with customers.
Learning Pool is a Platinum Investor in People, listed annually in the Sunday Times Best Companies to Work For and wins numerous industry awards for our work with clients including the Queen's Award for Enterprise (Innovation) and recent Brandon Hall, Learning Technologies, e-Learning Industry, Stevie Customer Service and Institute of Customer Service awards. In addition, the Group is the only Strategic Leader offering Lower Total Cost of Ownership solutions in the 2022 Fosway Digital Learning 9-Grid.
Working Environment:
This job operates in a professional home office environment. It is expected the employee has a separate dedicated working space within their home. This role routinely uses standard office equipment and productivity tools such as computers, phones, email, instant messaging, Google collaborative tools, and project management platforms.
Mental Requirements:
Judgment, reasoning and decision-making, interpersonal interactions, memorization, strong organizational skills, math skills, simple and complex reading and writing, critical problem solving, significant attention to detail, critical thinking, and development of action plans.
Physical Demands:
While performing the duties of this job, the employee is regularly required to see, talk, and hear. The employee frequently is required to sit; stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Long hours working at the computer, using a mouse, and a keyboard.
Learning Pool is an equal opportunity employer.
Closing date for receipt of applications is 5:00 PM EST, December 6, 2023.
If you have any queries about your application, please email jobs@learningpool.com