Address
Form of workResponsibilities
- Build strong relationships across Quality Solutions, Quality Operations, Training & Performance Improvement and moderation teams to drive successful adoption of key quality projects.
- Responsible for the successful implementation of quality systems, solutions and projects across teams and regions of our end-to-end quality ecosystem.
- Provides effective change management and governance across a region to ensure strong alignment between all parts of the quality ecosystem.
- Partners with key regional stakeholders to calibrate, drive consistency in performance and land change effectively.
- Coordinate training needs/requests for new systems/improvements between Quality Solutions, the Training & Performance Improvement team and moderation teams.
- Pro-actively evaluate the impact of upcoming policy/product/process changes for a project in order to co-ordinate and ensure their effective implementation and positive impact end users.
- Partners with key stakeholders to provide a strong feedback mechanism to Quality Solutions to ensure continuous improvement of our quality system.
Requirements
- Bachelor's Degree or equivalent education, ideally in computer science or business.
- Experienced project/program manager with a strong track record of successfully implementing transformational regional or global projects/programs.
- Excellent communication skills, stress-resilient and strong ability to adapt to any changes.
- Ability to work independently and manage multiple projects simultaneously
- Strong change management experience.
- Strong influencing skills.
Preferred Qualifications
- Lean six sigma qualification or equivalent experience.
- Excellent command of English, ability to use English as a working language.
- 1+ years' experience working on content quality, safety or policy
Job Type: Full-time
Work Location: In person
