Revision Implementation Specialist

WHAT WE CAN OFFER YOU:

• Estimated Salary: $51,000 - $60,000, plus annual bonus opportunity
• Benefits and Perks, 401(k) plan with a 2% company contribution and 6% company match.
• Regular associates working 40 hours a week can earn up to 15 days of vacation each year.
• Regular associates receive 11 paid holidays in 2024, which includes 2 floating holidays that are added to your prorated personal time to be used at your discretion.
• Regular associates are provided sick leave through the use of personal time. Associates working 40 hours a week can receive up to 40 hours of personal time in 2024, which is prorated based on the start date. Additionally you will receive two floating holidays in 2024 by way of personal time that may be used at your discretion.
• Applicants for this position must not now, nor at any point in the future, require sponsorship for employment. [remove if open to sponsorship]

WHAT YOU'LL DO:

• Point person for all internal and external communication regarding revision, including information gathering, information sharing and issue resolution. Accountable for researching and responding to inquiries from the Group Office regarding enrollment problems, billing set up and other related processes.
• Serve as revision contact to the Group Office to meet customer expectations and deliver on Mutual of Omaha promises. Provides comprehensive issue resolution by leveraging internal partnerships and information analysis. Proactively partners with internal areas impacted by issues or changes, as well as the Group Office.
• Serves as liaison to the Group Office and other internal partners whenever revision issues arise or opportunity presents itself to positively impact speed, accuracy or quality service.
• Performs the more sensitive and complex standard premium and eligibility processing functions and receives and determines the intent of customer inquiries and accurately responds by investigating, analyzing and resolving all questions and concerns to meet customer expectations while maintaining production, quality and time service requirements.

WHAT YOU’LL BRING:

• Proficiency in MS Office Suite including Word, Excel, Outlook and MS Teams
• Exceptional talent and skill in building relationships with strong oral and written communication skills, with the ability to think beyond existing barriers and practices.
• Demonstrated ability to deliver high-quality customer service.
• Proficiency in organization, analytical thinking, and managing multiple assignments concurrently.
• You promote a culture of diversity and inclusion, value different ideas and opinions, and listen courageously, remaining curious in all that you do.
• Able to work remotely with access to a high-speed internet connection and in a listed location.

PREFERRED:

• Knowledge of contract Provisions and their impact on the ability to collect premium and determine eligibility (BSD Compass Billing Enrollment)

We value diverse experience, skills, and passion for innovation. If your experience aligns with the listed requirements, please apply!

If you have questions about your application or the hiring process, email our Talent Acquisition area at careers@mutualofomaha.com. Please allow at least one week from time of applying if you are checking on the status.

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