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SalaryThe Front Office Manager will work closely and efficiently with Management and the Front Office to ensure maximum operating efficiency. The candidate will handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints. The candidate will handle all training with associates to ensure the hotel meets management standards
- Handle all training with associates to ensure the hotel standards
- Communicate with all department managers on a continuing basis. Especially communicating with the Night Audit each evening/morning
- Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints
- Be very familiar with the hotel computer system for training maintenance and trouble shooting
- Complete weekly supply inventories to ensure adequate supplies
- Complete rate discrepancy report and make needed changes
- Prepare group information sheets
- Complete check-out with balance report
- Complete credit check daily
- Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities
- Must have 2 years experience as a supervisor / manager in the hospitality industry.
- Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays.
- Ability to stand for the entire scheduled shift.
- Must pass a background check
