Desktop Support Technician I

Job Title: Desktop Support Technician I

Location: Lincoln NE 68508

Duration: 3 Months Contract to hire

Shift timings:(M-F) 8-5

Pay rate: $21/hr on w2 without benefits.

Job Description

Job Purpose Responsible for IT End User Support.

Will provide direction and support and service a variety of operating systems and proprietary and standard shrink-wrapped software. Essential Functions*

  Provide support for Microsoft suite as well as a wide range of shrink-wrapped and proprietary software including Adobe Acrobat, Antivirus, Oracle clients, and Citrix databases through hardware/software installations and Desktop Support.

 Provide direct ongoing support to the user community on general computing issues including software upgrades and hardware troubleshooting and repair.

 Assist with design, build, test and deployment of corporate and site-specific PC images.

 Maintain support duties through an online ticket management system, updating the status of each ticket in the system, schedule and keep appointments with end users and keep users informed of the status of each problem through to problem resolution.

 Provide “how-to” support, problem solving, and training for office productivity tools to enabled improved end user productivity.

 Strictly follow Celerion defined Standard Operating Procedures (SOP’s) and work instructions.

 Act as a second level support resource for those sites where no dedicated staff are on site. Attempt problem resolution remotely prior to dispatch of a technician.

 Understand and ensure systems are managed in compliance with GXP best practices. *Conduct other reasonable duties as assigned Knowledge/Skills/Education/Licenses**

 High school diploma requires, post-secondary education in related field or equivalent work experience preferred

 2-3 Years relevant experience in the IT technical support for desktops, and networks is a plus

 Excellent problem-solving skills.

 Excellent customer relationship skills

 Strong written and oral communications skills

 General knowledge and experience with at least one desktop imaging software package preferred

 General knowledge of TCP/IP networks