Desktop Support Technician- Lincoln, Ne

Desktop Support Technician - Lincoln, NE

• Long term opportunity
• Monday-Friday - 40 hours per week/8am-5pm
• Start - ASAP

Job Summary
Desktop Support Technician is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing environment.

Responsibilities

• Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC's, desktops, laptops, tablets and printers.
• Provide support to client identified VIPs
• Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.
• Perform Install/Move/Add or Change (IMAC) activities.
• Perform all assigned desk-side support activities
• Display outstanding technical and professional services skills at all times
• Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
• Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair
• Understands and follows all documented service operations policies and procedures.
• Other duties or certifications may be assigned to meet business needs

Requirements
Education and Experience:

• Typically requires technical school certification or equivalent of 1-2 years of relevant experience
• Knowledge of relevant software and hardware systems
• May require additional customer-specific certifications or training as required

Skills:

• Excellence in communication and customer-facing skills
• Strong oral, written and interpersonal skills
• Ability to follow instructions and processes with minimal instruction
• Ability to lift and or move various computer equipment up to 50 lbs.
• Must own a basic repair kit
• Need to have a vehicle
• Additional requirements may exist if offer of employment is extended

Additional Information

• All candidates are encouraged to apply, but many positions require a strict drug and background check by our customers.
• F2OnSite supports and adheres to all state laws regarding background checks.
• “Except where prohibited by law, many employees and contractors of F2OnSite are required to obtain a Covid-19 vaccine, and new hires will be required to provide proof they have done so, or obtain an exemption or deferral based on a valid religious or medical reason, prior to beginning employment.”

About F2OnSite

F2OnSite is the fastest growing Onsite I.T. Services company in the United States and is ranked in the Top 25 fastest growing privately held companies overall. We are looking for the best and brightest technical talent to work in the field for our customers. We Are the “Boots on the Ground” for our customers. Our tag line of “Relax, we got this!” isn’t just marketing: it’s the reality of who we are as a company. Our Field Engineers are the heart of the company, and we care about your success.

F2OnSite is an equal opportunity employer. We do not discriminate due to race, color, creed, ethnicity, sex, sexual orientation, or any other factor. Military Veterans are encouraged to apply.

Job Types: Full-time, Contract

Pay: $20.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Schedule:

• 8 hour shift

Application Question(s):

• Are you currently working?
• What is your minimum and desired hourly rate requirement?
• To expedite your application, email your resume to debbie@f2onsite.com in word format with your salary range requirement minimum to desired. Please include the name of the position, location and your name in the subject line of the email. Please include your personal email. Thank you

Work Location: In person