Address
Form of workImmediate need for a talented Desktop Support Technician. This is a 06+ Months contract opportunity with long-term potential and is located in Lincoln, NE (Onsite). Please review the job description below and contact me ASAP if you are interested.
Job ID: 24-09734
Pay Range: $19 - $21/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan.
Key Requirements and Technology Experience:
- Job Purpose Responsible for IT End User Support.
- Will provide direction and support and service a variety of operating systems and proprietary and standard shrink-wrapped software.
- Provide support for Microsoft suite as well as a wide range of shrink-wrapped and proprietary software including Adobe Acrobat, Antivirus, Oracle clients, and Citrix databases through hardware/software installations and Desktop Support.
- Provide direct ongoing support to the user community on general computing issues including software upgrades and hardware troubleshooting and repair.
- Assist with design, build, test, and deployment of corporate and site-specific PC images.
- Maintain support duties through an online ticket management system, updating the status of each ticket in the system, schedule and keep appointments with end users and keep users informed of the status of each problem through to problem resolution.
- Provide “how-to” support, problem solving, and training for office productivity tools to enabled improved end user productivity.
- Act as a second level support resource for those sites where no dedicated staff are on site. Attempt problem resolution remotely prior to dispatch of a technician.
- Understand and ensure systems are managed in compliance with GXP best practices.
- High school diploma requires, post-secondary education in related field or equivalent work experience preferred 2-3 Years relevant experience in the IT technical support for desktops, and networks is a plus.
- Excellent problem-solving skills.
- Excellent customer relationship skills
- Strong written and oral communications skills
- General knowledge and experience with at least one desktop imaging software package preferred.
- General knowledge of TCP/IP networks and WindoL.
- Candidate must live near Lincoln, NE 68508,.
Our client is a leading IT organization and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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