Hvac/Electrical Service Manager

Benefits:

• Bonus based on performance
• Company car
• Dental insurance
• Donation matching
• Employee discounts
• Health insurance
• Paid time off
• Training & development
• Vision insurance

This position is responsible for Management Activities, including; establishing department development plans for service, sales, and maintenance. Also responsible for following and enforcing policies and procedures to ensure the company fulfills its contractual obligations for service repair, sales, and maintenance in accordance with profit objectives and directives. The Service Manager is the person that coordinates all of the activity between the office and the field.
The Essential Functions include, but are not limited to the following:

• Supervise and lead Service Technicians, Comfort Advisors, and Electrical Apprentices
• Directly responsible for recruiting, interviewing, training, managing, and evaluating field technicians
• Conduct ride a longs with technicians and provide feedback
• Ensure all repairs are completed to the highest quality standards
• Communicate and monitor goals
• Manage work load and schedules to best utilize manpower and maximizes profits
• Ensure technicians are being dispatched effectively
• Assist technicians with issues while in the field
• Work with Operations and Installation managers to facilitate daily trainings
• Resolve customer issues or concerns to ensure complete satisfaction
• Ensure all department operations are carried out in compliance with local, state, federal, and company requirements
• Ensure all team members comply with OSHA safety standards.
• Harness a safety culture
• Provide feedback to managers regarding market trends, revenue opportunities, customer issues, and all issues relevant to the business
• Manage and stay within departmental budget
• Achieve budgeted gross margin
• Meet or exceed all company goals
• Maximize lead opportunities, retain and grow Club Membership clients.
• Manage inventory, equipment and service fleet
• Review, approve new products and services
• Perform clerical duties associated with, but not limited to, field technician paperwork, personnel evaluations, and expense reports
• Carry out additional duties assigned by the General Manager/Owner
• Obey and teach the company Code of Ethics Team Rules and Team Philosophy.

Minimum Qualifications

• Valid Drivers License
• Basic computer skills including Microsoft Office Suite
• Excellent oral, written and interpersonal communication skills
• Knowledge of current code requirements
• Understanding of accounting and finance as it relates to the industry

Physical Demands:

• Climbing up and down stairs from time to time
• Moderate lifting may be required (15-20) lbs.
• Ability to work more than 40 hours per work week and up to 12 hours per day

Working Environment:

• Frequent speaking, listening using a headset, sitting, use of hands/fingers across keyboard or mouse, handling other objects, long periods working at a computer
• Service center environment with moderate noise level
• Dress code is business casual

Job Type: Full-time
Salary: $50,000.00 - $80,000.00 per year
Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• On call

Supplemental pay types:

• Bonus opportunities

Experience:

• HVAC Service: 2 years (Required)

Ability to Relocate:

• Amarillo, TX 79102: Relocate before starting work (Required)

Work Location: In person
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