Hvac Field Supervisor

We Make Pipe Dreams a Reality at MillTown Plumbing & Heating, Inc. We are a family owned business that has been serving communities for over 35 years. We are a steadily growing home service company providing services for plumbing, heating, cooling and electrical in both residential and commercial systems in Massachusetts and New Hampshire.

Benefits

• PTO Time
• Flexible Schedule
• Blue Cross Blue Shield Health Insurance
• Dental and Vision Insurance
• Bonuses
• Life Insurance
• 401(k) Retirement Plan with Company Match
• Six Paid Holidays
• Company Uniforms that are laundered weekly
• Educational Allowances/Reimbursement for field related courses
• Paid ongoing training
• Company Events
• Boot Compensation
• Company Truck to take home

Essential Duties and Responsibilities

• Diagnose and repair heating and cooling systems and lead customers to informed and confident buying decisions
• Complete all general HVAC in-home service calls
• Establish customer rapport to sell the right products and services
• Ask proper lifestyle questions to troubleshoot heating and cooling system malfunctions
• Educate and assist customers in choosing the best finance options and maintenance plans
• Explain replacement opportunities for aging, inefficient or underperforming systems
• Understand your service criteria and hold yourself accountable for exceeding revenue goals
• Show yourself as professional and knowledgeable to win new referrals and repeat business
• Work alongside customer service and dispatch to ensure the overall success of the business
• Maintain a clean, organized job site and inventoried truck
• Participate actively in all training exercises, morning meetings, trade shows, and retreats
• Train and mentor apprentices to ensure quick, accurate repairs and installations
• Be accurate and timely with invoices, time cards, curbside feedback, and summary of findings and option sheets
• Other tasks as needed

Desired Skills and Experience

• Licensed with knowledge of local HVAC codes and the ability to make on-the-job applications
• Develop proven track record in heating and cooling systems including the ability to draw simple diagrams, read blueprints, and other diagrams
• Continued education and training to obtain NATE certification
• Highly organized with exceptional follow-through abilities
• Strong verbal and written communications
• High integrity with advanced social skills and ability to make solid connections
• A competitive individual contributor who also loves to win as a team

Qualifications

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily
• 5 years minimum experience performing HVAC Service
• 5 years minimum Oil Burner experience
• 5 years minimum Boiler experience
• Refrigeration License preferred

MillTown Plumbing and Heating, Inc. is an equal opportunity employer and does not make hiring decisions based on age, race, gender, religion, disability or any other characteristic protected by applicable law