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Form of workMake your mark at the world's largest HVAC company
The District Operations Manager will provide leadership to the operations team. This oversight includes the fulfillment process for work sold by the Account Managers to ensure that customers' requirements, revenue and profit objectives, and operational efficiencies are all met.
What you will do:
- Oversee Technician and Service Coordinator team.
- Administer safety programs, monitor compliance with job site safety, safety training, safety documentation, auditing, and reporting.
- Support sales through involvement in job quotation and estimation. Approve estimates for scope of work, labor hours and material content, assess profit risk of jobs, controls material and labor cost and provides feedback to the District Manager.
- Establish project timelines, meet with customers to communicate and coordinate project schedule. Manage projects, assign personnel, oversee ordering of equipment and material, and assures that proper customer sign-offs are secured per corporate policy requirements.
- Oversee quotation of call-in work, transactional sales (not requiring SSR skills), and assign personnel as needed to ensure that quotes are delivered to customers on a timely basis.
- Provide consistent interface with current customer base and establishes effective working relationships in order to identify additional selling opportunities.
- Ensure that maintenance contract commitments are fulfilled, and inspections completed on time. Provide input to Service Coordinator on scheduling activity of technicians.
- Support operations team under direction of District Manager
- Work with the technician team to generate pull-through service and repair work on existing house accounts. Manage Tech Tip program and leads customer care initiatives.
- Work with Service Sales Representative and District Manager in order to resolve customer issues, including customer visits.
- Provide weekly job status, revenue and warranty recovery report to District Manager.
Qualifications:
Must have:
- Associate Degree (2 year degree) in Heating, Ventilation, and Air Conditioning
- 5 years of experience in the HVAC industry
- Previous experience leading a team of technicians, with formal or informal supervisory responsibilities
Nice to have:
- Bachelor's degree in relatable field
#LI-JK1
Location(s)Greensboro, NC
Area of InterestField Service
About Us
Daikin Applied is not just an HVAC company. We're part of a global technology powerhouse that uses Heating, Ventilation and Air Conditioning (HVAC) to transform the world. We're innovators and leaders. Not only as a business, but as individuals.
We invest in our people, and our people invest in our customers and communities. This mutual commitment is the reason for our dynamic growth. So is an inclusive culture that encourages everyone to come to work as their whole selves and come together as a team that welcomes unique ideas, perspectives and backgrounds.
You see, we're not just innovating on the outside. We're innovating on the inside to unlock people's unlimited potential and bring out the diverse and groundbreaking ideas that will help us solve today's most pressing challenges.
That's why Daikin offers more than a job. Here's where you'll be heard, be valued, belong -- and be able to make your mark.
Equal Employment Opportunity:
It is the policy of Daikin Applied to provide equal employment opportunity (EEO) to all persons regardless of race, creed, color, religion, gender, gender identification, sexual orientation, age, national origin, disability, protected veteran status, genetic information, marital status, membership or activity in a local commission, or any other characteristic protected by federal, state or local law.
