Address
Form of workJob Description
Bold City Heating and Air is Jacksonville's premium HVAC company!
Providing quality service is more than a job to us, it’s our passion. We are looking to add a Customer Service Representative (CSR) to our team.
If you're not part of the winning team... you might be losing out on career opportunities.
Please do not call office regarding job application status. If your qualifications meet job description, you will be contacted via email for phone screen.
Please do not call office regarding job application status. If your qualifications meet job description, you will be contacted via email for phone screen.
The Position
HVAC Customer Service Representative (CSR)
HVAC Customer Service Representative (CSR)
The Purpose
As a HVAC Customer Service Representative (CSR) at Bold City Heating & Air, you will play a vital role in ensuring outstanding Customer Service and satisfaction. You will be the first point of contact for our customers and will work closely with our HVAC technicians and clients to coordinate service requests, address inquiries, and provide exceptional support.
The Responsibilities
- Manage inbound and outbound customer calls, emails, and inquiries professionally and courteously.
- Schedule service appointments and effectively communicate with customers regarding service timelines and expectations.
- Coordinate with HVAC technicians to optimize service schedules and dispatch them to job sites efficiently.
- Provide technicians with necessary information and updates to enhance job performance and customer experience.
- Maintain accurate and organized records of customer interactions, service requests, and job assignments.
- Strive to exceed customer expectations by addressing concerns, resolving issues, and ensuring a positive service experience.
- Gather customer feedback and relay it to the appropriate departments for continuous improvement.
The Experience Needed
- Associate’s Degree and/or similar (required).
- Clean background and driving record (required).
- Dispatch/Management/Home Service industry experience (preferred).
The Benefits
- 3 Weeks of Vacation (PTO)
- Paid Holidays
- Health/Dental/Vision Insurance
- Retirement Package
- Paid Training (3 weeks)
- Company Phone & Computer
The Pay
- $45,000 annual salary
- $500 on-call weekend bonus
- Performance bonuses
The Schedule
- Monday through Friday 12-8pm
- On-call rotation every 4th weekend (Saturday/Sunday)
About Bold City Heating and Air:
Bold City Heating & Air is a family owned, state certified, heating and air conditioning company, located in Jacksonville, Florida. Our family has been in the HVAC service industry, in our hometown of Jacksonville, for two generations. What started as a one-truck operation and a vision to provide our community with quality and affordable heating and cooling services has grown into a full-team of HVAC experts with the same values and goals.business relationships with new and existing customers.
About Bold City Heating & Air:
Bold City Heating & Air is a family owned, state certified, heating and air conditioning company, located in Jacksonville, Florida. Our family has been in the HVAC service industry, in our hometown of Jacksonville, for two generations. What started as a one-truck operation and a vision to provide our community with quality and affordable heating and cooling services has grown into a full-team of HVAC experts with the same values and goals.
