Human Resource Analyst

Under general supervision, works with Business Systems Unit to identify and resolve issues, provide technical and troubleshooting support, as well as customer service to all users as it pertains to business systems applications and functions.
*Candidate MUST be local to Metro Atlanta*
SPECIFIC DUTIES AND RESPONSIBILITIES
Provides support and guidance to users to resolve problems related to ERP and related business application functions
Attains and applies functional knowledge of the ERP Modules, database structure, and point of integration with other applications
Communicates with users via division ticketing and support systems to identify user issues and determine what steps have already been taken to resolve the issue
Works on business systems enterprise applications related projects as assigned
Identifies trends in root causes to help create knowledge-based articles
Performs other duties as assigned
MINIMUM QUALIFICATIONS
High School Diploma or GED required.
Associate degree or equivalent completed college from a Georgia Professional Standards Commission approved accredited college or university preferred.
Minimum three (3) years of experience in a technical support capacity required.
KNOWLEDGE, SKILLS & ABILITIES
Knowledge of payroll and Human Resources software
Knowledge of School District policies regarding leave, absences, benefits, and deductions
Effective oral, written, and interpersonal communications skills
Skilled in analytical thinking and mathematical computations
Skilled in organization, data collection, record-keeping problem-solving, and time management
Ability to use relevant computer applications
Ability to prioritize tasks and manage multiple assignments simultaneously