Analyst, Talent Development (Georgia)

About Our Company
We're a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care.
Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes and virtually through VillageMD and our operating companies Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians.
When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.
Job Description
Join VillageMD as an Analyst, Training Deployment -This is a hybrid role, located in Georgia.
Join the frontlines of today's healthcare transformation!
Why VillageMD?
At VillageMD, we're looking for an Analyst, Training Deployment to help us transform the way primary care is delivered and how patients are served. As a national leader at the forefront of healthcare, we've partnered with many of today's best primary care physicians. We're equipping them with the latest digital tools. Empowering them with proven strategies and support. Inspiring them with better practice and consistent results.
We're creating care that's more accessible. Effective. Efficient. With solutions that are value-based, physician-driven, and patient-centered. To accomplish this, we're looking for individuals who share our sense of excellence, are ready to embrace change, and never settle for the status quo. Individuals who have the confidence to lead but the humility to never stop learning.
Could this be you?
As an integral member of the VillageMD Talent Deployment team, you will enable our ability to deliver and execute role-based onboarding and training initiatives for clinical staff at Village MD. The Training Analyst I, will play an integral role in the successful launch and scaling of new Village Medical clinics as well as supporting the training needs of newly acquired practices within a specific region. You will provide training and at the elbow support of new team members using a consistent approach and standard of care. In addition, you will partner with operational/clinical leaders to plan, develop, implement, and evaluate regional-specific training standards for a dedicated market. You will work closely with other regional training teams, Learning & Development, SMEs, and business partners to appropriately deliver, evaluate, and refine our programs with a focus on quality and speed to productivity. This role reports directly to the Regional Training Deployment Manager.
This role includes 50% travel between locations within a specific region.
How you can make a difference

• Facilitating in-person and virtual based courses and programs, for all staff and management team members. Provide coaching and feedback during and after training programs as well as throughout the initial 90-day review period to new staff members.
• Conduct training needs assessments to identify skill gaps and training requirements within the organization.
• Assist in designing and developing creative, high-quality, interactive ILT (Instructor Lead Training) and VILT (Virtually Instructor Led Training) experiences.
• Manage the creation and implementation of agendas and lesson plans, facilitator presentations and guides, participant workbooks, practical activities, handouts, scheduling and coordination and post-training evaluations.
• Analyze and assess learning and development needs within a specific region/role and provides L&D team feedback to evaluate and enhance course content and materials, based on objective data and through various feedback channels.
• Supports new acquisitions by assessing training needs and developing and implementing regional/clinic training plans/programs per VillageMD Enterprise learning standards. Provides "at the elbow" support for newly acquired staff members.
• Collaborates with L&D Educators to determine impact of new technology releases/initiatives.
• Understand workflow, policies, and procedures related to clinical and non-clinical associates and work with Subject Matter Experts to ensure the most current information is being conveyed.
• Complies with policies and procedures regarding EMR change management for configuration updates and tracking.
• Participates in Super User Community and must maintain certification.
• Acts as a mentor to Training Specialist

Skills for success

• Knowledge and experience applying adult learning principles to design, implement and deliver learning solutions.
• Instructional design and curriculum development skills.
• Proficiency in conducting needs assessments and analyzing training data.
• Strong attention to detail and ability to create engaging and effective training materials.
• Must be able to manage multiple tasks/projects simultaneously within flexible time frames.
• A high level of personal accountability and ability to work independently.
• Ability to be flexible in an ambiguous and dynamic environment.
• Strong communication and relationship skills with demonstrated success training new team members on the required clinical workflows, processes, and clinical practices to integrate successfully.
• Comfort with data can leverage reporting and metrics to evaluate the efficacy of training and support approaches, as well as identify skills gaps.
• Creativity, flexibility, and demonstrated critical problem-solving skills.
• Demonstrated ability to engage and influence associate's in training through effective presentation and communication skills.
• Ability to assess the learning needs of new team members and independently adjust teaching/training approach as required to quickly and efficiently bring new hires up to speed.
• Ability to build and maintain strong relationships with clinical and non-clinical staff in their use of the EMR to advance workflows to optimal efficiency that reflects best practices set by the Clinical Operations team.
• Demonstrating effective time management and prioritization; excelling at both hands-on execution as well as training team members in supporting efficient clinic patient flow.
• Acting as a role model of culture; demonstrating professionalism in all providers, patient, and team member interactions; a true ambassador for the Village Medical brand.

Experience to drive change.

• Bachelor's degree in organizational development, business, education, or related field preferred or 3 years of healthcare/training experience
• 3+ years of learning and development experience; building of role-based curriculums.
• 2+ years of experience developing and implementing successful, enterprise-wide organizational learning and development programs, preferably in a healthcare, biotech, or pharma environment.
• 2+ years of experience in instructional design/course development
• Minimum 3 years of EMR experience (Athena experience strongly preferred)
• Integration/Practice Onboarding experience preferred.
• Demonstrate excellent written and verbal communication skills.
• Demonstrate strong interpersonal, creative, problem-solving, and team collaboration skills.
• Strong time management and personal organizational skills, including the ability to prioritize and multi-task.

• Organize, conduct, and evaluate internal training programs.
• Building positive relationships and communication channels with other teams and departments
• Excellent verbal, written, and interpersonal skills.
• Ability to work in a fast-paced environment with competing priorities.

• Flexible and adaptable; able to embrace and champion change on short notice.

• Ability to manage multiple projects and priorities simultaneously.
• Strong aptitude for detail, analytical
• Ability to work independently required.

• Strong computer skills (knowledge of a PC, Microsoft Office programs)

About Our Commitment
Total Rewards at VillageMD
Our team members are essential to our mission to reshape healthcare through the power of connection. VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families. Participation in VillageMD's benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages and a 401k savings plan.
Equal Opportunity Employer
Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.
Safety Disclaimer
Our Company cares about the safety of our employees and applicants. Our Company does not use chat rooms for job searches or communications. Our Company will never request personal information via informal chat platforms or unsecure email. Our Company will never ask for money or an exchange of money, banking or other personal information prior to the in-person interview. Be aware of potential scams while job seeking. Interviews are conducted at select Our Company locations during regular business hours only. For information on job scams, visit, https://www.consumer.ftc.gov/JobScams or file a complaint at https://www.ftccomplaintassistant.gov/.