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Form of workCompany Description
At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints. As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare's hardest challenges and advance what is possible. Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere-we strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.
Passionate people who want to make a difference drive our culture-our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real-world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential.
Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let's advance the world of minimally invasive care.
Job Description
As a member of the Regional HR Operations team, the HR Shared Services 2 Specialist will play a key role in supporting HR programs and policies, processes and systems to ensure that HR service delivery is timely, efficient and compliant. They will provide world class customer service for HR second level tier support. The Shared Services 2 specialist will work collaboratively by building strong relationships that foster trust and accountability across the organization in support of the company mission, vision, and core values. This will be achieved by resolving timely and accurately questions related to employment policies, programs, and processes. S/he will act as an escalation point and liaison for resolution of more complex cases.
Qualifications
#LI-Hybrid
Additional Information
Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19. Details can vary by role.
Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.
We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.
Preference will be given to qualified candidates who do not reside, or plan to reside, in Alabama, Arkansas, Delaware, Florida, Indiana, Iowa, Louisiana, Maryland, Mississippi, Missouri, Oklahoma, Pennsylvania, South Carolina, or Tennessee.
We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target salary ranges are listed.
At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints. As a pioneer and market leader in robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference. For more than 25 years, we have worked with hospitals and care teams around the world to help solve some of healthcare's hardest challenges and advance what is possible. Intuitive has been built by the efforts of great people from diverse backgrounds. We believe great ideas can come from anywhere-we strive to foster an inclusive culture built around diversity of thought and mutual respect. We lead with inclusion and empower our team members to do their best work as their most authentic selves.
Passionate people who want to make a difference drive our culture-our team members are grounded in integrity, have a strong capacity to learn, the energy to get things done, and bring diverse, real-world experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and achieve their highest potential.
Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let's advance the world of minimally invasive care.
Job Description
As a member of the Regional HR Operations team, the HR Shared Services 2 Specialist will play a key role in supporting HR programs and policies, processes and systems to ensure that HR service delivery is timely, efficient and compliant. They will provide world class customer service for HR second level tier support. The Shared Services 2 specialist will work collaboratively by building strong relationships that foster trust and accountability across the organization in support of the company mission, vision, and core values. This will be achieved by resolving timely and accurately questions related to employment policies, programs, and processes. S/he will act as an escalation point and liaison for resolution of more complex cases.
- Provide specialized support and best practices that spans the employee life cycle, recruitment coordination, case management, talent management, policy development and implementation.
- Analyze and answer complex or reassigned HR inquires. Take initiative and actions to propose updates to procedures and services based on lessons learnt
- Liaise and coordinate support from and escalation to other Subject Matter Experts (SME) / Tier 3 e.g., local HR Business Leaders (HRBLs), HRIS and Center of Expertise (CoE) for collaborative case management. Build and maintain effective relationships with other functions to deliver customer - centric HR services.
- Contribute to annual / recurring HR programs including performance and compensation planning and talent planning/development initiatives
- Develop and monitor People Services KPIs to identify efficiency and digitalization opportunities.
- Works with other HR functions to identify issues, streamline processes and build synergies through locations and functions to improve employee experience and efficiency.
- Prepare accurate and effective documentation / communication to customers in consultation with HR compliance, People Solutions and HRBLs for process / procedure / policy changes.
- Propose and execute People Services internal controls. Support integrity of employee records and HR systems performing audits.
- Update People Services Knowledge Base and deliver training when required
- Contribute to coaching and development of HR Services Tier 1 representatives.
- Support recruitment activities following up on job codes creation, JD's updates, HCM updates.
- Review Work certificates and ad hoc attestations related to complex cases - EMEA specific.
- Support work council activities
- Contribute to People Systems & Services and transversal projects.
Qualifications
- Bachelor's degree or equivalent HR certification with 5 years of experience in HR employee life cycle, HR compliance and service delivery, in a multicultural environment
- Strong knowledge of local labor laws
- Experience in process documentation and management an advantage
- Experience in Shared Services and improvement in HR service delivery
- Experience working in a fast-paced technology company where and comfortable in a complex changing work environment
- Demonstrated ability to work independently, initiate and identify solution whilst prioritizing work and meeting deadlines
- Excellent customer service and service quality improvement skills
- Strong analytical skills, self-motivated and goal oriented individual, passionate about improving business performance
- Collaborative, team player attitude with a customer service mentality
- Excellent communication including verbal, written and interpersonal as well as organization skills
- Proficient verbal and written communication skills in English and local language(s)
#LI-Hybrid
Additional Information
Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19. Details can vary by role.
Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.
We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.
Preference will be given to qualified candidates who do not reside, or plan to reside, in Alabama, Arkansas, Delaware, Florida, Indiana, Iowa, Louisiana, Maryland, Mississippi, Missouri, Oklahoma, Pennsylvania, South Carolina, or Tennessee.
We provide market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity. It would not be typical for someone to be hired at the top end of range for the role, as actual pay will be determined based on several factors, including experience, skills, and qualifications. The target salary ranges are listed.
