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Grow With Us!
Hudson is North America's leading travel retailer. For over 30 years, Hudson has met the needs and wants of travelers in more than 1,000 duty-free, duty-paid, and food & beverage stores. We couldn't serve our customers, landlords, and partners in airports, commuter terminals, hotels, and casinos without the continued support of our greatest assets: our team members. We're dedicated to hiring and training exceptional team members, who are committed to serving the customer as the Traveler's Best Friend. We strive to ensure we're fulfilling our team members' career potentials through training, skills-development, and career pathways - as our team members grow and succeed both personally and professionally, so does Hudson.
The Human Resources Service Center Representative position is for you, if you would enjoy:
• Resolving or identifying the right person to resolve general HR related questions from all employees/managers across the US and Canada and providing administrative support to the HR function at our headquarters in East Rutherford, NJ.
• Competitive pay range: $19- $22/hour
Key Accountabilities - your team is counting on you as a HR Service Center Representative to:
• Provides first level support for employees and management for various HR related questions
• Responds to inbound HR Service Center inquiries via phone/email/web chat including but not limited to general inquiries, system navigation assistance, etc. with a high sense of urgency
• Promptly responds to employee questions and resolves escalated issues through the SNOW ticketing system
• Advises Managers on Associate relations situations
• Educates employees seeking information/guidance on various HR related topics including pay, unemployment claims, data changes, processing HR actions, policies, and procedures.
• Provides general information to employees seeking leaves of absence (FMLA, state leaves of absence, etc.)
• Documents issues and identify appropriate actions to resolve HR related questions and escalate issues requiring in-depth HR review
• Provides proactive outbound follow-up communications as necessary
• Executes tasks in accordance with standard operating procedures, which may include data entry transactions in SAP SuccessFactors HRIS system and ADP Enterprise Payroll system (terminations, dependent updates, employment verifications, etc.)
• Digitize HR files and documentation
• Assist in facilitating unemployment claims and company recognition programs
• Completes additional projects assigned as needed
HR Service Center Representative Required Qualifications:
• Bachelor's degree in human resources or related field and/or equivalent experience
• Ability to exhibit professionalism and maintain confidentiality at all times
• Able to multitask, work well independently and in a team environment, able to prioritize tasks to meet deadlines
• Strong interpersonal skills
• Excellent customer service skills
HR Service Center Representative Preferred Qualifications:
• Advanced HR knowledge across multiple HR areas including but not limited to benefits, recruiting, employee relations, and compensation
• Previous HR experience in a similar role and/or in the retail industry
• Basic Excel knowledge
For additional information on our benefits, please visit: https://www.hudsongroup.com/careers/our-perks.
Hudson is an Equal Opportunity Employer of all qualified individuals. All employment decisions are made without regard to age, race, color, religion, sex, sexual orientation, national origin, citizenship, disability, military leave or veteran status, genetic information, or any other status protected by applicable federal, state or local law. We are committed to creating an inclusive workplace in which we value diversity and unique experiences, backgrounds and identities.
All offers are contingent upon successful completion and passing of background checks and/or employment verification results.
Note to Staffing Agencies: Please do not directly contact Hudson hiring managers regarding candidates for our positions. If assistance is needed in filling any position for Hudson, a member of the talent team will reach out directly vetted agency partners.
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