Address
Form of workThe selected candidate will be responsible for providing front-line customer service and support to employees (active and inactive), managers, candidates, and company vendors for questions, issues, and problems. One will also perform transactional and data/records management activities in support of HR and HRIS functions.
This person works under direction from an HR Operations Team Lead to ensure HR service delivery is consistently high-quality.
On any given day, one may be called upon to:
- Provide excellent customer service to both phone and online inquiries from employees and managers at all levels and resolve questions/issues by accessing information in multiple systems
- Advance complex HR inquires to HR Operations Specialists and provides necessary documentation to support requests; routes/refers calls for advanced support and follows up as required
- Process transactions by collecting required information or back-up documentation from the employee/manager/HR, including probing for additional information if unclear, performing data entry, and sending requested documents
