Hr Manager

JOB SUMMARY:

The HR Managerwill assist in carrying out various HR programs and procedures in accordance with federal and state standards, AHCA regulations and FirstLight Home Care policies. Maintains and enhances the organization's human resources by planning, implementing, and evaluating employee relations and human resources policies, programs, and practices. This position is highly focused on recruiting and retaining our most important asset, the caregiver.

QUALIFICATIONS:

1. College degree or two years related experience and/or training preferred.
2. Experience in home care or knowledge of the home care / health care industry preferred.
3. Prior scheduling experience preferred.
4. Requires proficiency in computer skills including but not limited to MS Office, MS Excel, and scheduling software.
5. Have an empathetic attitude toward the care of the sick and elderly.
6. Maturity and ability to deal effectively with the demands of the job.
7. Must possess and demonstrate excellent communication, leadership, organizational skills, and customer service techniques.
8. Must perform and manage multiple responsibilities concurrently, perform with a sense of urgency and work well under pressure.
9. Prior experience in Hiring, Human Resources Management, Performance Management, Communication Processes, Supporting Diversity,
10. Computer skills including but not limited to MS Office, MS Excel, and Scheduling program.

RESPONSIBILITIES:

1. Manages the entire hiring process: placing ads, contacting candidates, conducting phone and in person interviews, background screening, reference checks, and making employment offers.
2. Ability to identify and partner with external sources to promote employment opportunities.
3. Assists in identifying, developing, and implementing training initiatives for caregivers and staff.
4. Understands and adheres to established FirstLight Home Care policies and procedures.
5. Participate in the quality assurance reviews and evaluations of the agency’s services.
6. Annually assess the performance of caregivers by direct observation and objective data found in FirstLight’s software.
7. Provide the necessary coaching to correct employee poor performance and those not in compliance with FirstLight Home Care policy.
8. Provides disciplinary actions via verbal warnings, written performance improvement plans and terminations per corporate policies.
9. Manages the on-boarding process by conducting caregiver orientation and ensuring that all steps in the FirstLight Home Care hiring process are followed accurately.
10. Uses Wellsky Personal Care (FirstLight’s software) to make caregivers and staff members when AHCA or FirstLight required certifications are soon to become expired. Also, create a sense of urgency to get any expired certifications updated so the caregiver can continue to accept and work their cases.
11. Process unemployment insurance claims and assists with responses and hearing notifications.
12. Manages the process, development, and updating of client files to be compliant with AHCA and FirstLight Home Care guidelines.
13. Strives to identify ways to improve the organizations profitability through good stewardship.
14. Works to identify initiatives that help to retain employees.
15. Collaborates with all team members to provide FirstLight Home Care clients a remarkable in-home care experience.
16. Provide backup assistance to the Scheduling Specialist. This requires learning and becoming proficient with the scheduling software.
17. Develops trusting managerial relationships with caregivers and office staff.
18. Partners with Management in developing and growing FirstLight Home Cares’ social media presence.

WORKING ENVIRONMENT:

Works indoors in FirstLight Home Care office.

JOB RELATIONSHIPS:

Supervised by: Director of Operations

I have read the above job description and fully understand the conditions set forth therein, and if employed as an HR Manager, I will perform these duties to the best of my knowledge and ability.

AHCA License #299994363