Responsibilities
- Responsible for the global content and knowledgebase strategy of the new HR platform (ServiceNow) for global team members, around 50+ countries
- Proactively collaborates with Communications, global COE Leaders, HR Business Partners, Technology, and other internal and external stakeholders to ensure content delivery excellence (including legal, regional global points of contact, etc.)
- Design and maintain knowledge bases, knowledge blocks, meta tagging standards, enhanced findability and ensure adherence to all standards, protocols and governance
- Manage the governance process and steering committee, including the population of authorized authors, approvers, reviewers, etc.
- Lead the content migration efforts from multiple existing systems to the new knowledgebase
- Plans and executes the curation and transformation of global and country specific knowledge content
- Support the enablement of ongoing business process needs and HR strategy through content guidelines, framework and governance
- Analyze usage data to identify gaps, create supporting content and provide recommendations to increase to increase visibility and drive traffic
- Ensures the translation of content in alignment with the company’s language strategy
- Defines and manages knowledge content governance including roles and responsibilities, content creation, review, publication, translation efforts and retirement
- Create and implement documentation style guide and article templates
- Ensures content meets the style and quality guidelines; ensure search capability is optimized
- Ability to influence in a global matrixed environment and manage multiple project deadlines
- Keeps up to date with new and changing Human Resources policies and processes and leads the update and optimization of content changes
- Manages service level agreements and other metrics while providing outstanding employee and manager experience
- Leads continuous improvement projects focused on operational excellence
Qualifications
- Bachelor’s degree in Human Resources, Business Management, related field, or equivalent work experience
- 5+ years of experience in content curation, authoring and management
- Knowledge of Human Resources practices and experienced translating HR concepts into knowledge articles
- Experienced leading in a global multi-language environment, proven ability to interpret multiple concepts into globally and regional applicable information
- Experienced leading HR digital content management within ServiceNow preferred
- Advanced communications and writing skills with the ability to translate complex information into employee centric content
- Proficient with content management technology
- Global mindset with cross-cultural awareness and sensitivity, ability to interpret multiple concepts into globally and regional applicable information
- Excellence organizational and planning skills
- Customer focused with the ability to effectively built trust and confidence
- Ability to build strong, collaborative relationship with stakeholders
- Able to effectively balance the needs of multiple stakeholders
Base Compensation Range is $59,300 to $91,500
Disclaimer: This base salary range is based on US national averages. Actual base pay could be a result of seniority, merit, geographic location where the work is performed
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.