Hr Concierge Service Coordinator

Posting Number:

PG193131EP

Internal Recruitment :

No

Working Title:

HR Concierge Service Coordinator

Anticipated Hiring Range:

Commensurate with experience

Work Schedule:

Monday -Friday, 8:00 am- 5:00 pm

Job Location:

Raleigh, NC

Department :

UHR Service Center

About the Department:

University Human Resources (UHR) is composed of the following talented teams:

• Benefits, Employee Wellness, and Work-Life
• Classification & Compensation
• Employee Relations
• HR Communications
• HR Service Center
• HR Continuous Improvement
• HR Information Management & Analytics
• Learning & Organizational Development
• Onboarding
• Executive Search Services
• Talent Acquisition & Employment

Each unit works to support the academic, research, and extension mission and goals of NC State University.
The Division of Human Resources implements a strategic university-wide approach in all of its human resources functions to provide innovative HR services to our campus community utilizing an agile HR mindset and cultural approach.Essential Job Duties:

The HR Concierge Service Coordinator provides human resources operational support for assigned colleges, divisions, and departments acting as a collaborative and supportive HR business partner delivering exceptional transactional service and support.
The HR Concierge Service Coordinator will work closely with assigned units to understand their human resource needs, challenges and business cycles proactively addressing processing requests and looking for opportunities to streamline transactional work in fulfillment of the unit service agreement.
The HR Concierge Service Coordinator will intake human resource requests and process them through completion coordinating with other centers of excellence as needed. The HR Concierge Service Coordinator will support the HR Service Center Manager in monitoring service level agreements for assigned college/department(s) to ensure quality service and customer value.
Primary Responsibilities:
Administrative: 60%

• Create business service portfolios for participating colleges/departments
• Collaborate with assigned college/department on a regular basis reviewing support services and updating the business portoflio of work as needed
• Perform HR transactional work for assigned college/department ensuring adherence to college/department specifications and in alignment with service level agreements and center of excellence best practices
• Provide expert HR assistance for incoming customer inquiries and service requests meeting all service level agreement standards and college/department portfolio requirements
• Process data entry for new hire requests, recruitment logistics, position and salary changes, and other work as assigned by the college/department or University Human Resources monitoring and assuring HRIM and data complilance standards
• Monitor and review source documents and required approvals utilizing HRNow case management system or other shared collaborative spaces as required
• Keep up to date with all HR processes and HR best practices and data entry requirements as it relates to both University Human Resources and participating college/department standards

Communication and Quality Assurance – 40%

• In collaboration with the HR Service Center Manager develop business portfolios for each college/department that will become the source document for customer business cycles and specific human resource processing requirements.
• Manage files and documents with confidentiality and strict adherence to document storage requirements and data security
• Monitor status of transactions and update college/department during each step of the process to assure transparency.
• Meet monthly with assigned customers to discuss current service level, opportunities and challenges
• Work in collaboration with the HR Service Center Manager in providing service level metric reporting to customer units.

Minimum Education and Experience:

Bachelor’s degree; or an equivalent combination of training and experience.
All degrees must be received from appropriately accredited institutions.

Other Required Qualifications:

Excellent Customer Service
Strong Organizational Skills
Ability to prioritize projects and duties

Preferred Qualifications:

At least 1 year experience in Human Resources.Experience working with HRIS systems including PeopleSoft, PeopleAdmin or other related ATS systems, experience working in higher education.
Experience working with Microsoft Office and Google Suite.

Required License(s) or Certification(s):

N/A

Valid NC Driver's License required:

No

Commercial Driver's License required:

No

Job Open Date:

01/09/2024

Anticipated Close Date:

Open Until Filled

Special Instructions to Applicants:

Please include a resume, cover letter and contact information for three (3) professional references.

Position Number:

00110587

Position Type:

EHRA Non-Faculty

Full Time Equivalent (FTE) (1.0 = 40 hours/week):

1.0

Appointment:

12 Month Recurring

Mandatory Designation - Adverse Weather:

Non Mandatory - Adverse Weather

Mandatory Designation - Emergency Events:

Non Mandatory - Emergency Event

Department ID:

481201 - UHR Service Center

AA/EEO:

NC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-515-3148 to speak with a representative at the Office of Institutional Equity and Diversity.
If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu.
Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.
NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.