Security/Concierge

Admiral Security Services was established in 1976 and has consistently grown for over four decades. Today, we service hundreds of locations nationally, provide security coverage to millions of square feet of public and private facilities, and are one of the top 10 largest security companies in the United States.

Now is your opportunity to join our professional security team! If you desire to work for great organization, complete your application today! We offer GREAT PAY - HEALTH INSURANCE - LIFE INSURANCE - 401 (K) – PAID VACATION

Basic Description

Provide high level-quality concierge services for the residents, guests and visitors. The Concierge pro-actively anticipates the needs of the tenants and visitors, so a solution can be offered before being requested, personalizing the delivery of the service to meet the specific needs of each person, and protecting the tenants and visitors from unnecessary or unwanted demands by others. This position reports to the Captain of 501 Fayetteville Street (Office Building).

Essential Functions/Major Responsibilities:

1. Provide the tenants and visitors of each customer’s property with an experience that will always be remembered and with the highest level of responsiveness: meet and greet each individual entering or exiting the property.

2. Project an approachable and professional image in personal appearance, manner, and demeanor.

3. Assure prompt and positive action on any resident/tenant complaints, questions, concerns and suggestions, as well as conduct quality assurance follow-up; respond to inquiries regarding services and building issues.

4. Listen and work with management and tenants, who present service opportunities that other staff employees cannot resolve. Attempt to resolve them and/or elevate to the Property Manager when matters are outside scope or ability.

5. Serve as information liaison to the Property Manager.

6. Maintain consistent presence at workstation or lobby desk to best of the ability of the security concierge.

7. Maintain a clean and well-organized work environment.

8. When so directed, participate in building organization events and functions.

9. Use professional telephone etiquette in handling resident requests. Use a work order system when/if necessary.

10. Assist and coordinate with new move-ins as necessary.

11. Provide administrative assistance with tenants, ledger cards, which may include work telephone, number of vehicles parked on property, license numbers, assigned parking number/permit, and emergency information.

12. Provide access control services and remain vigilant of all visitors and their purpose for being on property.

13. Provide continuous updates, edits, reviews, and additions to the electronic database (list of vendors, restaurants, service providers, etc.).

14. Conduct Patrols of the property

Job Scope
Recurring work situations with occasional variations from the norm. This job involves a moderate degree of complexity. Operates from established and well-known procedures typically but may have to use a high degree of creativity in meeting the individual needs of residents. Operates independently with minimal supervision.

Interpersonal Contacts

Fulfills the needs of tenants and visitors by providing services on-site, through the use of both phone and face-to-face interactions. Contacts sometimes contain confidential/sensitive information; position requires the ability to use the utmost discretion.

E/O/E/M/F/D/V

Job Types: Full-time, Part-time

Pay: $20.00 per hour

Expected hours: No more than 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Experience level:

• 1 year

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Night shift

Ability to Relocate:

• Charlotte, NC 28203: Relocate before starting work (Required)

Work Location: In person