Hr Administrator

Job Description:Job Description:

The Employee Service Center HR Administrator works as part of a dedicated team of HR professionals, serving approximately 33,000 *** employees in the United States. Responsibilities include the oversight, coordination and entry of Benefits, Onboarding and HR information in the PeopleSoft system for employees in multiple locations. This also includes the processing of employee data changes, benefit family status changes and retirement information in accordance with company guidelines and procedures. The ESC Tier II HR Administrator is the subject matter expert on these procedures, ensures all HR transactions are processed in a timely and accurate manner. The ESC Tier II HR Administrator must understand all benefit programs, respond to inquiries and resolve concerns while demonstrating a high-level of support and customer service.

Job Responsibilities:

Coordination and entry of Benefits:

• Supports escalated calls and tickets from the ESC Tier 1 support group and strives to provide a final resolution

• Educates and supports our Open Enrollment process

• Provides support for Life Insurance and term life claims and interfaces with Healthcare when needed to ensure timely processing of the claim

• Leads the coordination efforts with Human Resources to provide education and materials to promote benefit programs and conducts on-site meetings when needed

• Processes status changes in PeopleSoft and specifically supports escalated items, such as transactions related to the Affordable Care Act (ACA), monitoring participant hours for eligibility

• Administers the insurance program for part time employees (where offered) by preparing enrollment kits/letters, maintaining records of enrollment, coordinating with the HMO vendor

• Processes separations for employees

• Assists customers with retirement inquiries and submits requests to corporate retirement department as needed

Onboarding:

• Manages candidate experience from offer extended to hired through consistent communication.

• Develops partner relationship with HRBP’s and recruiters to educate on the onboarding process and continual best practices.

• Coordinates with I-9 reviewers in the field to quickly get new candidates to complete Section 2 of the I-9

• Performs basic troubleshooting of one-off onboarding errors and potential breaks in process

HR Information:

• Works directly with Cox’s Human Resource Technology Services team or business partners on data discrepancies

• Processes Manager Direct Access (MDA), Service Station request, Emails transactions and ensures that the transaction has the correct PeopleSoft codes before approving

• Ensures that service dates are adjusted for rehires according to company policy

• Ensures commissioned employees have an Annual Benefits Base Rate (ABBR) in PeopleSoft

• Ensures Incentive Compensation Plans (ICP) are entered as part of the onboarding, promotion and transfer process

• Keeps customers informed on the status of research and resolution, closes ticket when complete

• Secures, safeguards and keeps employee information confidential as required by our, “Personally Identifiable Information Security Policy” and all other data privacy requirements

• Supports 4 time zones. Must adhere to scheduled phone time during shift and remain flexible to support unanticipated events that drive volume. Flexibility is required to support peak volume events throughout the year.

• Performs other duties as assigned by management

Job Requirements:

Will the candidate(s) work 100% remote or 100% onsite or temporarily remote ONLY during the pandemic? 100% remote until further notice. Local candidates needed in order to come back in to the office once the call center reopens.

Do candidates need to be local to interview? Yes, but the interview will be Teams interview. This will be in 2 rounds.

What are your top 3-5 MUST HAVEs OR REQUIRED skillset? HR, Benefits, Shared Service/Call Center; Benefits experience is top priority. Ideal candidate has experience working in a call center dealing with HR/Benefits questions, onboarding experience. Peoplesoft/Workday experience would also be beneficial.

Is this position a driving role? N

Will the resource be acting in a supervisory role? N

Is this a safety sensitive position (ex, warehouse and other positions that require driving)? N

Worksite Zip Code? 32751

What is the shift going to be? 9am – 6pm. M-F.

Is this contract to perm? N

Potential for Extension? Y

Will this 40 hours work week? Y And Will there be OT required? N

Interview process –

When will you start interviewing? ASAP

When is the anticipated start date? ASAP

When is the end date of the project? Dec 2022

Education:

High School Diploma or equivalent required

Experience:

Minimum 3 years benefits/HR experience and high-volume processing for a medium to large workforce. Working knowledge of common benefits terminology. Experience with HR systems data entry and reporting is essential. Multi-state HR/benefits experience desirable.

Competencies/Skills:

Strong communication and interpersonal skills required. Attention to detail and accuracy is essential. Effective customer service, time management and organizational skills necessary. Commitment to quality and collaboration in a team-based environment. Proficiency in PeopleSoft or similar HR system and Microsoft Office 2010, including strong MS Excel skills, is essential.

Accomplishments (Degrees, Certifications, Languages):

Physical Demands:

Ability to sit for prolonged periods of time.

Work Environment:

Vision abilities required include close, distance, color, and depth perception.

About Kyyba:

Founded in 1998 and headquartered in Farmington Hills, MI, Kyyba has a global presence delivering high-quality resources and top-notch recruiting services, enabling businesses to effectively respond to organizational changes and technological advances.

At Kyyba, the overall well-being of our employees and their families is important to us. We are proud of our work culture which embodies our core values; incorporating value, passion, excellence, empowerment, and happiness, creates a vibrant and productive atmosphere. We empower our employees with the resources, incentives, and flexibility that they need to support a healthy, balanced, and fulfilling career by providing many valuable benefits and a balanced compensation structure combined with career development. 

Disclaimer: 

Kyyba is an Equal Opportunity Employer. 

Kyyba does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. Minorities / Females / Protected Veterans / Individuals with Disabilities are encouraged to apply. All employment is decided on the basis of qualifications, merit, and business need. 

Rewards:

Medical, dental, vision

401k 

Term life

Voluntary life and disability insurance

Optional Pre-paid legal plan

Optional Identity theft plan

Optional Medical and dependent FSA

Work-visa sponsorship

Opportunity for advancement

Long-term assignment with opportunity for hire by client 

SELECT AWARDS

• An INC 5000 company for 10 years

• Corp! Michigan Economic Bright Spots 

• Crain’s Detroit Business Top Staffing Service Companies in Detroit

• TechServe Alliance Excellence Award- IT and Engineering Staffing & Solutions

• Best of MichBusiness winner in HR Wizards & Partnerships

• Metro Detroit Elite Category: Recruitment, Selection & Orientation for 101 Best & Brightest

• 101 Best & Brightest Companies to Work for in Michigan