Housekeeping Supervisor

CORE: is a private membership-based company that provides curated access to individuals, experiences, properties, services, insights, culture and entertainment. Our exclusive club in midtown Manhattan offers an elegant environment that is conducive to both business and relaxation.

Our members are leaders in the fields of art, architecture, business, entertainment, fashion, media, politics, sports, science and technology.

Description/Purpose of Role: To provide exceptional service to the guests in the suites and assist them with any requests they might have.

Relationships and Roles: Works closely with the attendants and other departments to provide a flawless experience for our members. Reports to the Director of Facilities & Services

Responsibilities:

• SUPERVISES DIRECTLY: Room attendants, House-persons, Laundry personnel
• Supervises housekeeping and laundry staff: participating in associate performance evaluations, training and development
• Participates in cost control systems for staffing, inventories, (linen, terry, OS&E and cleaning supplies
• Enforces policies and procedures in the department
• Ensures quality services are rendered in meeting guest needs and that guest relations are enhanced
• Directs hourly associates in all areas of the department
• Prepares daily assignment sheets for all housekeeping and laundry associates
• Maintains cleanliness quality based on hotel objectives
• Inspects, monitors and maintains level of cleanliness in all assigned guest rooms
• Reports all unsatisfactory conditions to the room attendant assigned and takes personal responsibility to ensure that actions are taken to remedy any substandard cleanliness or maintenance related conditions in each guestroom
• Assumes responsibility for the guest feedback and guest service scores in all departmental related indices
• Inspects monitors and maintains level of cleanliness in event areas, storage areas, restrooms and public areas and offices
• Compiles and reports accurate status of all guestrooms to the front desk department
• Works with the Security Office to enforce standard procedures for the acceptance, security and return on guest lost and found items
• Maintains productivity and labor cost goals
• At the direction of the executive housekeeper, conducts formal inventories of linen, supplies and equipment as required
• At the direction of the executive housekeeper participates in the ordering of supplies so as to maintain adequate inventory levels
• Checks all vacant rooms and spaces, public spaces, storage areas and rest areas each day
• Maintains departmental key control
• Maintains deep cleaning program
• Complete projects as determined by the Executive Housekeeper
• Plan and organize the work of others
• Accept full responsibility for managing and activity
• Be available for work evenings, weekends and holidays
• Write business letters, summaries and reports using prescribed format, and conforming to all rules of punctuation, grammar, diction and style
• Participate in discussions and debates
• Data: Coordinating: Determining time, place and sequence of operations or action to be taken on the basis of analysis of data; executing determination and/or reporting on events
• People: Speaking-Signaling: Talking with and/or signaling people to convey or exchange information, including giving assignments and/or directions to helpers or assistants
• Things: Handling: Using body members, hand tools, and/or special devices to work, move, or carry objects or materials

Goals:

• To have our members and their guest experience a 'personal' stay in the suites
• Turn the guests into repeat users of the suites
• Have the suites look in perfect condition at all times
• Try to save on expenses like laundry and cleaning company

Skills & Abilities:

• Speak and write clearly
• maximum with frequent lifting and/or carrying of objects weighing up to 30 lbs
• Requires walking or standing to a significant degree, reaching, handling, feeling, talking, hearing, seeing
• Math Skills: Requires mathematical development sufficient to be able to: Deal with system of real numbers; algebraic solution of equations and probability and statistical inference
• Involves little or no latitude for judgment with regard to attainment of standards or in selecting appropriate tools, objects or materials
• Specific Vocational Preparation: Specific vocational training includes an occupationally significant combination of: vocational education, apprentice training, in-plant training, on-the-job training, or essential experience in less responsible jobs which lead to the higher job or serving in other jobs, over 1 year up to and including 2 years

Personal Qualities:

• Well organized
• Well groomed
• Well spoken