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SalaryA beloved hotel with an enviable oceanfront location is now even better, following a $50 million renovation. Our newly redesigned Loews Miami Beach Hotel includes all-new touchpoints throughout the property. Welcome to a South Beach Icon, Reimagined.
Job Specific
- Responsible for the smooth, efficient, cost effective operation of the Housekeeping Department including labor management, inventory control, and the development and maintenance of a positive and supportive work environment and inter/intra departmental relationships
- Prepares daily work schedule to meet occupancy demands and room turn
- Analyzes daily room turn and makes staff or procedural adjustments as necessary
- Manages Housekeeping Rooms personnel
- Assumes duties of Assistant Director of Housekeeping in Assistant Director’s absence
- Ensures aggressive and priority cleaning of vacant dirty rooms during tight turns
- Ensures rooms are punched vacant ready promptly and provides any other assistance as needed on guest floors
- Communicates and coordinates with Front Office operation
- Inspects/evaluates physical condition of the hotel daily for cleanliness and necessary repairs
- Ensures removal of Room Service trays from hallways and placement in appropriate location in service landings
- Responsible for overseeing the activities of Housekeeping front line Staff
- Greets and interacts with guests in an outstandingly friendly and professional manner
- Works closely with Guest Services Manager to resolve all room discrepancies before the end of each day
- Coordinates out-of-order rooms and room maintenance with Guest Services & Engineering
- Possesses full knowledge of all matters relating to the proper administration of the Housekeeping department
- Possesses full knowledge of the specific duties, responsibilities, and skills of each member of the Housekeeping department, and performs in any capacity as needed
- Maintains close contact and ensures good communication with employees
- Ensures that responsive and efficient repair services are provided to satisfy guest requests
- Investigates guest complaints and takes corrective measures
- Encourages a positive attitude among employees and treats guests and fellow employees with courtesy and respect
- Interviews and makes recommendations regarding hiring of personnel
- Interviews and selects Housekeeping line level personnel
- Provides training for employees regarding OSHA regulations, department policies and procedures, operation of equipment, and daily tasks
- Provides employee safety training to prevent accidents, comply with OSHA regulations, and ensure hotel life safety
- Sets agenda for guest awareness training
- Coaches, counsels, retrains personnel as needed in order to ensure acceptable performance
- Responsible for projects assigned to second and third shift employees, as applicable
- Makes special work assignments in advance for special events such as meetings, dinners, dances, etc. that may affect the lobby staff, as required
- Coordinates departmental activities to coincide with other hotel department requirements in order to maintain the overall cleanliness of the guestrooms, public areas, and other assigned areas of responsibility
- Coordinates repair of Housekeeping equipment, vacuums, buffers, carts, furniture, etc.
- Plans special lobby cleaning projects and ensures their completion, as applicable
- Coordinates lobby maintenance projects with Engineering, as applicable
- Plans maintenance of lobby floors, as applicable
- Coordinates monthly accounting for all supplies requisitioned from other departments
- Attends staff meetings, Pre-Cons, Rooms Meetings and other special meetings as required
- Sets agendas for Housekeeping meetings and runs meetings regularly
- Schedules contract maintenance with outside vendors, as applicable
- Evaluates housekeeping department employee performance
- Counsels employees regarding both positive and negative aspects of their performance, including accidents and safety violations
- Ensures that lost and found items are turned into Security
- Keeps Director and Assistant Director informed of all matters significantly affecting the department
- Periodically inventories supplies and equipment
- Stays current with industry related technological improvements geared toward product improvement and increased efficiency
- Performs numerous responsibilities to meet time-sensitive deadlines
- Concentrates on staff performance and customer needs, conducting situation analysis to make rapid decisions to ensure guest satisfaction
- Ensures that responsive and efficient uniform room and repair services are provided, as applicable
- Prepares department purchase requisitions
- Conducts periodic storeroom inventories to ensure maintenance of adequate par levels necessary to support forecasted operational requirements
- Communicates linen needs, monitors and reports consumption and preservation programs
- Completes special projects related to housekeeping operations as assigned by the Director of Housekeeping
- Establishes work routines and schedules which address the needs of the hotel and are flexible enough to respond to emergency situations and fluctuations in occupancy
- Assists in the selection of employee uniforms and the determination of uniform purchase requirements, as applicable
- Attends required hotel meetings to keep abreast of in-house activities/promotions and upcoming events; maintains communication with other departments within the hotel
- Creates an environment which fosters excellent staff morale and staff retention is a priority
- Administers Quality Assurance and Cyclical Programs
- Administers Incentive/Rewards/Recognition Programs
- Interacts with guests to solve problems and ensure satisfaction
- Responsible for implementing control systems for keys, pagers, radios, etc.
- Responsible for efficient operation of HOSTAR System
- Ensures that Storeroom is kept well-stocked with all necessary supplies, and ensures that all needed supplies are ordered in sufficient time to prevent shortages
- Ensures that Housekeeping office and storeroom are kept neat and organized
- Responsible for the submission of all performance appraisals for assigned employees
- Other duties as assigned
General
- Promotes and applies teamwork skills at all times
- Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
- Is polite, friendly, and helpful to guests, management and fellow employees
- Executes emergency procedures in accordance with hotel standards
- Complies with required safety regulations and procedures
- Attends appropriate hotel meetings and training sessions
- Maintains cleanliness and excellent condition of equipment and work area
- Complies with hotel standards, policies and rules
- Recycles whenever possible
- Remains current with hotel information and changes
- Complies with and enforces hotel uniform and grooming standards
