Hotel Overnight Houseperson -- Brookville Hotel Jfk

Overnight Houseperson

SUMMARY:

Responsible for general cleaning and maintenance duties and a variety of cleaning tasks in public areas and suites.

RESPONSIBILITIES:

• Lobby: Clean all fingerprints off glass doors, Registration Desk and run vacuum cleaner. Public Restrooms: Clean Sink, Toilet, Mop Floor - Replenish supplies as needed.
• Exercise Room: clean all mirrors, wipe all equipment, take out trash, run vacuum cleaner, clean glass doors. Water flowers for the entire outside of hotel.
• Guest Laundry: clean washer/dryer, table, mop floor as needed.
• Help with excessive laundry when required.
• General cleaning of offices and Front Office areas. General cleaning of Associate break room.
• Associate bathroom: clean sink, toilet, mop the floor. Replenish toilet paper and paper towels as needed.
• Communicate changes in suite status with the Front Desk.
• Assist the Chief Engineer in resolving guest complaints concerning the Maintenance Department.
• Deliver cribs, roll-away beds, and various related items to suites as requested by supervisor or guest.
• Making notations on various logs where these amenities have been delivered - i.e. cribs and roll-away beds locations must be recorded in the Log Book at the Front Desk.
• Responsible for knowing hotel emergency procedures.
• Accommodate guest special requests courteously.
• Answer guest questions regarding hotel and local area facilities and services.
• Each associate will be required to follow the rules as found in the M&R Employee Handbook
• Perform other duties as assigned by management, of which employee is capable of performing