- To communicate all guest request to the housekeeping manager or Front Desk Host in a timely and professional manner.
- To satisfactorily perform routine cleaning tasks in public areas (interior and exterior) including, but not limited to, mopping, sweeping, vacuuming, dusting and glass cleaning.
- To provide Room Attendants with all necessary room and cleaning supplies.
- To remove and handle, as directed, soiled linen and trash from rooms
- To perform support services in rooms as directed, including sweeping/mopping decks, carpet spotting, mattress turning, furniture moving, window washing, and detail/deep cleaning not normally performed by Room Attendants.
- To assist other Housekeeping staff, as directed, to complete their work
- To maintain cleanliness, order, and inventory of linen, cleaning supplies, and promptly report any deficiencies or problems to the Housekeeping Manager.
- To follow all company policies and procedures.
- To immediately report all suspicious occurrences or hazardous conditions.
- To maintain the cleanliness and safety of work areas at all times and to practice safe work habits at all times, to avoid injury to self and others.
- To comply with company and departmental safety rules and regulations, including the proper handling of all relevant equipment.
- To handle, label, and store all hazardous substances according to state and federal regulations.
- To attend all mandatory meetings as directed.
- Handle guest complaints with professionalism and courtesy, ensuring guest satisfaction.
- Report any damages or maintenance problems to your supervisor.
- Effectively communicate with other departments throughout the shift
- Knowledgeable of hotel fire and emergency procedures.
- Adhere to Lost and Found policy and key control policies.
- Successful completion of the training process.
- To perform other essential room cleaning duties as operations change in the future.
- Maintain cleanliness and organization of supply/storage closets and restock as necessary.
- Make up cribs and rollaway beds.
- Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision.
- Knowledge of proper cleaning techniques, requirements and use of equipment
- Knowledge of safe and proper chemical handling
- Ability to exert physical effort in the movement of bundles of soiled/cleaned bed linens, terry, etc. into/out of laundry machines.
- Punctuality and regular and reliable attendance.
- Interpersonal skills and the ability to work well with co-workers and the public.
- Ability to satisfactorily communicate in English with guests, co-workers and management to their understanding.
- One - two years prior experience in doing similar work
- Endure various physical movements throughout the work areas, such as reaching, extending arms over head, bending and stooping.
- Stand and walks moderate to long distances throughout shift
- Ability to lift, bend, stoop, push or pull heavy loads. Requires lifting bundles of linen weighing up to 50 lbs.
- Ability to push or pull a vacuum and wheeled carts weighing up to 100 lbs.
- Ability to work outdoors and be exposed to adverse weather conditions in unsheltered areas. May work on wet concrete and uneven floors. Moderate exposure to hazardous substances and fumes.
- Time Off Benefits
- 401k Retirement Savings Program
- Health, Vision, Dental and Life Insurance Options
- Employee Discounts for stays at hotels within Sightline Hospitality's expanding portfolio