Hotel Operations Supervisor

Who We Are...

Since 1973, Radiate Hospitality (formerly known as BPR Hotels) has developed and managed unique hotels that were designed to create lasting memories. We strive to bring real passion and creativity into every project. As a family-owned company, our team and hotels are a reflection of our core values: To be humble, to be authentic and to be committed to growth.

The Radiate Hospitality team is a group of self-starters and outside the box thinkers. We are scrappy individuals who are committed to team growth. To us, every interaction and project is a chance to create a unique experience. It's a chance to roll up our sleeves and work with the resources we have. That's how we got our start.

Today, Radiate Hospitality is a company of 300 employees, with eleven lifestyle and branded hotels, all unique to the communities they serve. Although we have grown tremendously since the beginning, the same core principles passed down from our founder remain intact. That's why we are committed to finding creative individuals who have what it takes to get the job done.

Help us build something unique.

Managed by Radiate Hospitality, Hotel Keen is a 42-room hotel located right in the heart of bustling Downtown Palo Alto, less than a few minute walk from the Stanford Campus and Shopping Center. Hotel Keen is on the cutting edge of innovative hospitality with personalized services that caters to tech savvy travelers on the go. Just like it's guest Hotel Keen is fresh, stylish, and functional.

What We Look For...

We are looking for a Hotel Operations Supervisor to be part of a first-class Operations Team that provides assistance in the day to day activities of the Hotel.

The Key Responsibilities

• Handle guest problems/complaints, keeping Front Office Manager informed or deferring guests to Front Office Manager for handling
• Be knowledgeable of all duties performed by the Front Desk Agents including computer and cashier systems, as well as the reservations system including room rates and types of accommodations
• Coordinate staffing and payroll to conform with productivity and budgetary standards
• Monitor associate productivity and reduces staffing as business demands
• Provide training to new associates at the Front Desk
• Oversee and participate in the prompt and courteous check-in and check-out of customers ensuring they are properly accommodated; ensure that complete and accurate information is documented on guest records, and that payment methods by guests are correct
• Demonstrate correct procedures when greeting guests, checking them in and out, serving taxi requests, and/or directing traffic flow in front of the hotel.
• Work with accounting to ensure all group commissions are processed and accurate.

The Model Qualifications

• Previous front desk, reservations, and/or hospitality experience preferred
• 2+ year of supervisor experience

Be Bold. Apply Now.

Like what you see? If interested, please apply to be considered for this position.

*Radiate Hospitality is an Equal Opportunity Employer

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