Address
Form of workPOSITION TITLE: Hotel Maintenance / Utility Specialist
REPORTS TO: Executive Housekeeper / General Manager
POSITION SUMMARY:
The Hotel Maintenance / Utility Specialist is a unique position that focuses on supporting the Housekeeping Dept to ensure the hotel's ability to sell all rooms for the day, while identifying and performing minor Hotel Maintenance, as directed.
Key responsibilities include assisting the housekeeping department's ability to clean room efficiently; collect dirty linens and transport to laundry area, deliver fresh linens to room attendant carts throughout the day, deliver and retrieve items requested by guests and housekeeping staff. May assist with stripping linens from room, cleaning of public areas and/or launder linen. Completing minor maintenance work orders from all departments, or from your own observations, on a timely basis by following hotel's standard operating procedures.
As an associate of the hotel, Hotel Maintenance / Utility Specialist promote a positive image of the property to guests and must be pleasant, honest, and friendly and should also able to address guest requests and problems.
DUTIES AND RESPONSIBILITIES:
Housekeeping Responsibilities
- Provide a clean and safe environment for guests
- Cleaning rugs, carpets, upholstered furniture, and/or draperies, using vacuum cleaners and/or shampooers.
- Sweeping, scrubbing, waxing, and/or polishing floors, using brooms, mops, and/or powered scrubbing and waxing machines.
- Perform all stages of linen processing, including, but not limited to, collecting, transporting, sorting, weighing, loading and unloading (washers, dryers and chutes), ironing, folding, storing and delivering
- Proactively maintain assigned areas and equipment
- Deep cleaning of assigned areas
- Clean and maintain common areas of the property
- Setting up and maintaining complimentary hotel lobby functions
- Cleaning and setting up meeting room functions
- Delivering service items to guest rooms upon requests from front desk
- Assist with guest luggage when required
- Use supplies efficiently
- Report all safety, maintenance and housekeeping concerns to management
- Attend and participate in all mandatory training
- Knowledge and completion of property cleaning procedures
- Follow proper procedures for lost and found items
- Follow guest safety procedures
- Follow guest requests, i.e. do not disturb signs, change of linen or terry
- Review daily inventory of supplies needed to complete assignments
Maintenance Responsibilities:
- Resolve minor maintenance problems, complaints, and work orders.
- Maintain building exterior.
- Thoroughly complete maintenance logs.
- Follow Hotel Maintenance operating procedures.
- Maintain company and franchise maintenance standards for both guest rooms and public areas.
General Responsibilities:
- Ability to focus attention on details, speed and accuracy.
- Flexible with schedule and assignments
- Follow and maintain a preventative maintenance program.
- Perform or assist with periodic or scheduled cleaning projects.
- Assist other departments when needed and perform other related duties as assigned.
- Ensure efficient completion of daily assignments in a timely manner
- Maintain effective performance under pressure
- Acknowledge and greet guests in public spaces
- Welcome and acknowledge all guests according to company standards, anticipate and address guests.
POSITION REQUIREMENTS:
- Must be able to stand for long periods of time.
- Frequently standing up or moving within and about the facility.
- Carrying or lifting items weighing up to 50lbs and pushing and/or pulling approximately 200lbs.
- Frequently handling objects and equipment to maintain the facility.
- Frequently bending, stooping, and kneeling
- Communication skills are utilized a significant amount of time when interacting with guests and associates.
- Basic reading and writing abilities are utilized often when reading assignments, completing checklist, replacing linens and amenities.
- May be required to work nights, weekends, and/or holidays.
