Hotel General Manager

AD1 Global is looking for Hotel General Manager for their North Carolina property, Courtyard by Marriott Gastonia.

The General Manager (GM) is responsible for managing the property operations on a day to day basis to ensure optimum performance and continual improvement in the five Key Result Areas (guest service, employees, sales/marketing, property appearance, and profit/financial control).

The GM is also responsible for all aspects of the operation including guest and employee satisfaction, financial performance, asset protection, sales and revenue generation, employee relations and delivering a return on investment to the owners.

DUTIES AND RESPONSIBILITIES:

• Demonstrate and promote a 100% commitment to providing the best possible experience for our guests and employees

• Responsible for maximizing revenues and flow through to GOP to meet or exceed budget

• Responsible for preparation of property budget and forecasts

• Manage labor standards and property level expenses to achieve maximum flow through to the bottom-line profit

• Explain and manage financial activities

• Participate and monitor monthly inventory of supplies and equipment

• Ensure purchases made are within budget and by approved vendors

• Promote 100% guest satisfaction throughout property

• Ensure that all guest related issues are resolved in a manner consistent with the company’s goals and objectives

• Inspect and document repairs and cleanliness of property with Eng. Dept. to ensure optimum upkeep and repair, room cleanliness and overall property appearance

QUALIFICATIONS AND REQUIREMENTS:

• Minimum 5 years’ experience in the capacity of GM

• Ability to speak, read and write fluently in English, bilingual a plus

• Ability to organize multiple projects, manage and prioritize

• Strong at performance management, staffing, management proficiency, coordination, coaching, developing standards, financial planning and strategy, process improvement, decision making, strategic planning, quality management.

Other:

• Reading abilities are utilized often when reading invoices and work materials
• Mathematical skills are used frequently to perform calculations, reconcile balances, etc.
• Frequent contact with guests and outside vendors is necessary
• Strong customer service skills are required
• May be required to work nights, weekends, and/or holidays

Job Type: Full-time

Benefits:

• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• Monday to Friday
• Weekends as needed

Experience:

• Hotel General Manager: 5 years (Preferred)
• Marriott Brand: 4 years (Preferred)
• Full Service Hotel: 4 years (Preferred)

Work Location: In person