Hotel General Manager

Prospera Hospitality is seeking a General Manager to provide strategic direction and to oversee the daily operations of the Hilton Austin Airport.

This 262 room full-service union Hilton is steps away from Austin-Bergstrom International Airport. Events are serviced through 20,000 square feet of meeting space. The hotel is finishing an extensive remodel, allowing the GM to concentrate on operating, selling, and maintaining the product.

The General Manager will plan and supervise the activities of an extensive, diverse, and union workforce to ensure the smooth and profitable running of the business. It is important for the GM to be involved in all aspects of the hotel operations. You will be just as responsible for dealing with complaints as for strategizing and preparing reports. You will be a key person of reference for employees and clients as well as external vendors. The GM must be able to guide the employees to work as a well-functioning team. The ideal candidate will be a team player and an effective leader, able to set examples and foster a climate of cooperation. The goal is to enhance customer dedication and expand our clientele by strengthening our hotel’s reputation.

Prospera Hospitality is a nimble and innovative hotel and restaurant management company based in Pittsburgh, Pennsylvania, committed to helping hospitality brands manage uncertainty and operate sustainably in today’s changing industry.

Responsibilities

• Oversees all aspects of the hotel and sets clear objective for departments including front office, sales, housekeeping, human resources, food and beverage, maintenance, and accounting.
• Assures compliance of hotels with all applicable laws and governmental regulations including life safety, wage and hour laws, AA, EEO and OSHA regulations, liquor laws, etc.
• Manage budgets/expenses, analyze and interpret financial information and monitor sales and profits.
• Lead Labor Relations efforts with union workforce.
• Communicate with customers when appropriate (welcome them in the facilities, address their complaints, find solutions to problems, offer information etc.)
• Deal with maintenance issues, shortages in staff or equipment, renovations etc.
• Inspect facilities regularly and enforce strict compliance with health and safety standards.
• Learns, understands, and implements Prospera standard operating procedures and Brand standards.
• Represent the hotel in appropriate hotel, tourism and business associations.
• Participate in community affairs and maintain a positive public image for the hotel.

• Minimum of 2 year Hotel General Manager experience in a full-service hotel.
• Experience in a union hotel environment is a strong plus.
• Experience in a Hilton family brand is a requirement.
• Understanding of all hotel management best practices and relevant laws and guidelines.
• Degree in Business Administration, Hotel/Hospitality Management or relevant field is a plus.